Company Description
We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.
Join us and discover just how far you can go!
Role Introduction
To partner with Account Managers to provide proactive sales and support to achieve the targets through the intelligent use of data enabling the achievement of revenue and the associated targets for the portfolio.
Key Responsibilities
Account Management
- Support the Channel Distribution strategy for the SAMEA region.
- Manage smaller but value-driven Agents/Corporates as per agreed targets using an insights-driven approach
- Provide coverage and support for the Account Manager role as and when required
- Service high-value agents/Corporates as an exception as required
- Manage and grow the customer base for the SME (Business Plus) programme
- Grow the business by actively seeking new sales leads and customers
Sales Support and Reporting
- Help maintain positive relationships with key clients and customers from both trade and corporate segments.
- Stay updated on sales technology and tools, and ensure their effective utilization by the sales teams.
- Address customer inquiries and concerns promptly and professionally.
- Supply the regional business development team with spanet information from time to time in accordance with Cathay’s anti-trust policies and guidelines as required
- Produce ad-hoc reports, revenue statements and analysis on accounts and agents as required in a timely manner to flag any opportunities or trends
- Update sales results for each tactical promotional fare for evaluation as required
- Ensure that monthly flown revenue report and BSP sales data is prepared
- Assist with Corporate Fare Request Sheets and CXagents.com at a local level if required.
- Collaborate with sales teams from both channels to share best practices and coordinate joint initiatives.
- Create and maintain sales performance dashboards and reports.
- Provide actionable insights to the sales teams for strategic decision-making.
- Ensure alignment of processes for both trade and corporate channels.
- Assist in demand forecasting for products or services.
General
- Utilise tools such as PRISM, SFA, DDS and Qliksense to run reports and conduct analysis for the Corporate and Trade Account Managers
- Develop and implement process improvements to enhance the overall sales workflow.
- Where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local spanetplace is appropriate
- Any other reasonable task as requested
Emergency & Accident
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
- Diploma or certificate (ideally in a relevant Sales, Marketing or Business field) is preferred
Knowledge, skills, training and experience
- A minimum of two years’ relevant experience in data analysis
- Demonstrable commercial acumen
- Experience in, or knowledge of, the airline industry is a distinct advantage
- Proven numeracy and analytical skills
- Knowledge of PRISM, MIDT, DDS and Sales Force Automation Tool is preferred
- Excellent communication and interpersonal skills
- Excellent PC literacy in Word, Excel and PowerPoint
- Ability to cover and progress into an Outdoor Sales role
- Adaptive to and embraces constant change
Benefits
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the World’s Best Airlines
- Make the most of your leave and take advantage of travel industry discounts including flights, hotels, tours and car hire.
- Work your way with flexible hybrid work arrangements
- Enjoy Health benefits with 50 company subsidised private health insurance premiums
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
For more info: https://careers.cathaypacific.com/who-we-are/why-work-here
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We would love to hear from you. Please apply with a cover letter outlining your experience and demonstrate why youre interested in this role.
