Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Overview of role:
WestJet is seeking Service and Sales Agents to join our Cargo team. These individuals can exhibit a high standard of excellence, enjoy challenges, and are results driven. Must be highly motivated and demonstrate the ability to work in an agile environment. This is a full-time temporary 6-month role, with the potential to become permanent for the right candidate.
WestJets Cargo Service and Sales Agents are responsible for creating a remarkable experience for our guests through one-on-one telephone and/or email to provide quotes, book cargo on WestJet and partner flights, sell add on services (such as trucking and pet comfort stops) and provide information for guests with varying needs. You are often the first point of contact for our guests and play an essential and crucial role as a WestJet brand ambassador. We want to make sure our guests enjoy their contact with you, therefore, you are there to educate and help our Guests, while creating the experience our Guests have come to know and love about WestJet!
Key deliverables include:
- Book cargo air waybills for internal and external guests, answer questions and provide general information about WestJet Cargo
- Use effective communication skills and sale techniques to help our guests choose the best cargo solution for them, including providing upsell opportunities
- Develop a strong understanding of business rules associated with variations of cargo operations and commodities to ensure successful guest fulfilment
- Provide post booking support, such as changing and cancelling air waybills, using our cargo reservation system including email communication.
- Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
- Conduct several tasks off the phone, as assigned, including monitoring reports, cargo movement, tracking and tracing, e-pouch monitoring, advance contract bookings, etc
- Manage escalations via your Cargo Support team and other internal stakeholders
- Adhoc projects as assigned
Experience and qualifications:
- High School diploma
- Exceptional guest service skills and effective verbal and written communication skills
- Smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our guests
- A proven track record of punctuality and reliability
- Intermediate to advanced proficiency with computers and experience working within a Windows-based environment, including Microsoft Word, Excel, Outlook and instant messaging; with a minimum typing speed of 40 words per minute
- A combination of 2 years experience in a cargo sales environment and/or customer service-related capacity; including experience in air cargo, freight forwarding, trucking or other logistics is considered an asset
- Having an advanced level of written and spoken English in addition to one of the languages from the following list considered a strong asset:
- French (preferred)
- Spanish (preferred)
- Japanese
- Cantonese
- Mandarin
- Ability to sit for long periods of time and handle high call and email volumes
- Organizational fit for WestJet culture, supporting our Mission, Vision and Values
Schedule Information:
- Shift Work - Our Customer Service Centre operations are (0500 - 2200) 365 days a year and will require you to be flexible and available to work early mornings, evenings, weekends, and holidays.
- You will be scheduled through a 6-week rotational schedule with a 10-hour shift.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
LI-Remote
