Charters Sales Representative

Since 1967, the Kalitta family name has been associated with excellence in the air transport of critical cargo. The experience acquired in nearly five decades of cargo operations, along with recurrent training requirements for flight operations (dispatch) personnel ensure that Kalitta Charters is the most highly experienced non-scheduled cargo air charter operator in the world.

Flight coordinator/customer service position entails providing aircraft charter quotes for customers requiring on demand air transportation for cargo flights.

The duties and responsibilities consist of and included, but are not limited to the following:

• Maintain a professional and courteous customer service attitude. Must have good telephone communication skills.
• Utilize flight following software to generate quotations for customer consideration. Quote requests are received by phone, email, and/or web based bid boards that we monitor 24/7.
• Track status of aircraft, flight crews, and coordinate booked flights by communicating with aircraft maintenance, crew scheduling, and operations.
• Coordinate ground handling for aircraft along with any customs accommodations needed for flights.
• Collaborate daily with flight coordination team to determine aircraft rates and availability.
• Provide support to flight following and flight crews when needed.

Education:

• Must be 18 years or older
• High School Diploma or General Education Degree (GED)
• 2 years of relevant work experience or equivalent education
• Must have a valid unrestricted driver’s license

Experience:

• Customer service experience/good telephone communication skills
• Basic computer skills and internet proficiency
• Candidate must be able to read, write understand English
• Must be proficient in basic math. Skills that help determine the amount/size of freight that will fit into different types of aircraft.
• Aviation experience is a plus but not needed to apply for this position.

Shift requirements:

• Must be available to work full time and work overtime when needed
• Must be able to work weekends and holidays. We are open 24/7
• Must be available for assigned shifts and realize that assigned shifts can be rearranged
• THE AVAILABLE SHIFT AT THIS TIME IS A 3PM TO 3AM, 4 DAYS ON AND 4 DAYS OFF

Benefits:
Employer Provided:

1. Short Term Disability
2. Employee Assistance Program (EAP)
3. Basic Life Insurance with Accidental Death & Dismemberment Insurance
4. Travel Assistance Program
5. Fidelity 401K with match starting at 1.25

Employee Elective:

1. BCBS – Medical 200 PPO and 500 PPO options, Dental PPO, Prescription, Teladoc
2. EyeMed - Vision
3. Flexible Spending Account – Medical and Dependent Care
4. Long Term Disability
5. Unum Life Insurance for Employee, Spouse, and Child
6. Unum Accident and Critical Illness Insurance for Employee, Spouse, and Child
7. Unum Hospital Indemnity for Employee, Spouse, and Child
8. Met Law Coverage
9. Nationwide Voluntary Pet Insurance