WAREHOUSE AGENT-JETPAK-TOBAGO

The Warehouse Agent – Jetpak (Tobago)- is responsible for the coordination of all transfer of packages to POS and the receiving and storage of packages from POS, as well as for processing of packages at the warehouse so they can be ready for customer delivery or collection at office.

KEY DELIVERABLES:

Accountability: Ensures all customer packages are accounted for, takes in deliveries and checks for damaged or missing items, ensures items are stored correctly, packs, wraps and loads items to be dispatched in a timely manner.

Customer Service Delivery: Seeks to capitalize on opportunities to exceed customers expectations and maintains the Caribbean Airlines Limited standard for customer service to both internal and external customers by ensuring all packages are located using an RF Scanner.

Operational Effectiveness: Always Maintains the efficiency of the Department and the safety and cleanliness of the Warehouse, while adhering to company safety guidelines.

Reporting:

Ensures the delivery of accurate and timely reports and provides effective data analysis and feedback to management, to aid in the decision-making process:
(a) Clearance and Dispatch reports
(b) Inventory management
(c) Damages and/or missing items
(d) Cargo release reports
(e) End of day reports
(f) Any other required reports

Customer Service:
(a) Seeks to capitalize on opportunities to exceed the customers expectations by keenly understanding and resolving requests in a professional and result-oriented manner.
(b) Maintains the standards associated with the Service Level Agreements.
(c) Communicates both timely and effectively.

FUNCTIONAL REPONSIBILITIES:
(a) Ensures the accurate selection of items relevant to the customers package specifications.
(b) Performs picking/packing duties, in an efficient manner that meets customer service standards.
(c) Determines the appropriate destination of the product by scanning packages, reading labels, verifying numbers and sorting packages accordingly.
(d) Ensure the accurate weighing and measuring of shipment received.
(e) Operates company vehicles to collect shipments from the bond and offloads at the warehouse, as required.
(f). Operates Forklift to arrange and organize products and materials in the Warehouse, where required.
(g) Performs labelling, sorting, wrapping, packing, and re-packing as needed.
(h) Sort and repack shipments as needed for screening, report on any discrepancies and ensure that all packages received are entered into the warehouse management system.
(i) Maintains and updates Warehouse Inventory Software.
(j) Facilitates the movement of packages at the pickup location to customer vehicles when needed.
(k) Ensures compliance with Cargo services policies and procedures.
(l)Maintains a safe and clean work environment by keeping Shelves, Pallet area and Workstations neat, sweep, dust and mop as required. Organize the Warehouse and work to ensure proper space utilization.
(m) Complies with all safety requirements, including the wearing of proper Personal Protective Equipment (PPE), always.
(n) Performs such other duties outside the normal scope of responsibilities that may be required to maximize efficiency, productivity, teamwork, customer relations and enhance the entire operations of the company.

PERSON SPECIFICATION:

Candidates MUST reside in Tobago.
You are required to have at least one (1) year of experience in a similar role with familiarity with modern warehousing methods and practices. You must also possess a minimum of five (5) GCE/CXC/CSEC Ordinary Level passes, including Mathematics and English. You must be a customer-driven professional who is also a proven team player. You must also execute loading and unloading operations with a forklift; therefore, the requisite license to operate a forklift is preferred. Basic proficiency in inventory software, along with a working knowledge of the Microsoft Office suite, is required.