Vision: Deliver world-class service to all customers.

Mission: Make every customer feel like the most valued person.

• Performs a variety of duties according to the functional work area assignment, under certain circumstances, personnel may be required to perform all functions.
• Develops a line of communication with AF operations management as well as other actors necessary to ensure maximized use of the airport facility and minimized obstruction of Delta aircraft and passenger movement.
• Responsible for reviewing AF gate plot and recommending alternate gate assignments to minimize passenger misconnects while improving Delta operational performance.
• Coordinates with ACS OSMs on duty, ACS agents/Red Coats, TechOps and business partners to ensure execution of on-time aircraft turn and departure and during any changes.
• Works with the Operations Customer Center and other Hub Coordination Centers in implementing the daily operation to meet safety, reliability, and customer service KPIs and Net Promoter (NPS) goals.
• Responsible for distribution of daily outlook and operational pages as needed throughout the day.
• Ability to review/create reporting and participate as needed in ad-hoc projects as guided by ACC OSM.
• Participates in daily briefing and actions any concerns raised from Delta, AF or business partners that could impact operation.
• Monitors the inbound customer/baggage connections, provides analysis, and makes decisions regarding local and down/up-line connections and customers impacted by cancelled or delayed flights.
• Investigating and accurately coding all departure delays.
• Practices safety-conscious behaviors in all operational processes and procedures.

• Must have valid authorization to live and work in the EU (including the France) at the time of application. Delta does not provide visa sponsorship for this role.

• Must be at least 18 years of age.

• Fluent in English and French (written and oral).

• Able to read, write, and comprehend detailed job instructions.

• Strong listening and communication skills to identify customer needs and provide appropriate direction.

• Flexibility to work varying shifts, extended hours, and on‑call requirements.

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

• Able to manage conflict and resolve problems effectively.

• Possess basic computer skills and proficiency in Microsoft Office applications.

• Able to balance multiple priorities within established time constraints.

• No disqualifying history with law enforcement (required for airport access pass).

• (If transferring internally) Must be performing satisfactorily in current position.

• Consistently prioritizes the safety and security of self and others.

• Demonstrates that privacy is a priority when handling personal data.

• Embraces diverse people, thinking, and styles.

• Knowledge of DL One Source system.
• ACC/Hub Tower experience preferred.
• Knowledge of OSS and RES automation systems.
• Airport Customer Service operational experience.
• College education or equivalent preferred.