Services Ordering and Invoicing Officer

Job Description:

• We are now looking for a Services Ordering and Invoicing Officer for Airbus GBS team.

  Responsibilities - your mission

  For the following scope of Airbus Services: Training, Airframe & Upgrades, Digital solutions, Consulting, Flight Operations, Maintenance & Engineering, the Job holder is in charge of:

  • Managing accurate and timely administration of Airbus SAS Services business transactions:

    • Services orders acknowledgment, validation, acceptance, creation and follow-up and 

    • Services invoicing

  • Creating and sending invoices and statements to customers

  • Checking the data input to ensure the accuracy of the final bill

  • Fixing billing errors by issuing credit notes

  • Handling customers&39; ordering and billing queries

  • Ensuring:

    • all processes follow internal and international business standards

    • revenues are booked to the rightful budget destination

  • Using Airbus reporting system and providing monthly status:

    • by service and product line 

    • For orders lead-time (Acknowledge and Acceptance lead time) and invoices 

    • For the list of missing documents (purchase order, service delivery notification, etc.) to each Service Line (operating unit)

  • Keeping database(s) up to date (customer service catalog)

  • Assisting Training Contract Managers on its daily activities (creation, follow-up and closure of free of charge orders)

  • Contributing to Airbus financial targets by securing revenues.

  • Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”; takes part as required to internal/external regulatory audits; aims at delivering on time and on quality; strictly follows E&C and Export Control guidelines.

  Requirements - our ideal candidate will have 

  • Customer focus

  • Team player

  • Solution/improvement oriented

  • Integrity

  • Good interpersonal communication skills in English

  • Feedback culture

  • Autonomous

  • Rigorous, accountable

  • Strong organizational /analytical skills

  • Knowledge of SAP, MS Office and G Suite

  • Administration experience is a plus 

  • Ability to work under pressure, to manage conflicts

  Competences:

  • Aerospace sales contracts 

  • Contract Management 

  • Monitoring customers obligations 

  • Interact and Influence 

  • Stakeholder management

  • Anti-Corruption

  • Ethics & Compliance Fundamentals

  • Export Control Basics 

  • Drive Improvement, Quality & innovation

  • Sell process

  • Basic Financial understanding 

  • Customer expectations & needs

  • A/C Support & Services & Purchase Agreement 

  • Customer Service Basics

  • Contract Administration for Support & Services

  • Project Management Fundamentals

  Benefits - what’s in it for you

  • The chance to work in a multicultural environment.

  • The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe. 

  • A hybrid working model, allowing you to combine onsite and offsite work. 

  • A modern office at Parque das Nacoes, well connected to public transportation.

  • A motivated and fun crew to grow and build and shape the GBS together.

  • An intense and exciting onboarding experience.

  • Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.