Refund Officer
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
MissionManages the reimbursement of partially or fully unused flight tickets and EMD’s (Electronic Miscellaneous Documents), either according to fare conditions, in case of flight irregularities and schedule changes or requests within 24hrs. The customer experience is also a very important aspect.
Tasks- Analysis of incoming refund requests which are not processed automatically
- Calculation of refundable amounts and airport taxes
- Managing general mailboxes of the refund department
- Point of contact via email towards passengers and travel agencies
- Review feedback from customer surveys
- Process cases and requests coming from Customer Relations Dept.
Profile- Experience with Amadeus Reservation System is a plus
- Background of Fare rules and ticketing is a plus
- Languages: English, Dutch, French, possibly knowledge German
- Accurate, eye for detail and numerical
- Able to work under stress situations
- Team Player
What we offer
- A permanent contract
- A flexible reward plan that allows you to optimize part of your salary
- A flexible work environment focused on activity-based working and home office possibility
- Travel benefits
- Public transport subscription
- Homeworking allowance
- Group insurance
- Company medical plan (optional)
- Meal & eco vouchers
- A spot in a very enthusiastic team
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