Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This position will primarily focus on flight attendant recruitment and onboarding within the Flight Service division. The overarching responsibilities will be recruiting professional Flight Attendant Trainees through a series of interviews, by hosting virtual and in-person group interview sessions, while evaluating candidates for selection.
• The role encompasses a variety of administrative functions, which range from email follow-ups, to process enhancements and creation, analytics, and a host of other essential, sensitive, and confidential administrative duties. This position will also have responsibilities related to training and onboarding.
• The role is a part of the Flight Service Recruiting team within our Flight Service group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Facilitate On-Demand Video Interview Evaluations by reviewing and scoring candidate responses using established criteria and interview guides.
• Lead in-person group interview sessions for a high volume of applicants, ensuring a structured, professional, and positive experience for all candidates.
• Ensure candidates are prepared and informed about the interview process and next steps.
• Manage the interview check-in process, including verifying candidate documents and interview confirmations.
• Ensure candidates meet or exceed the qualifications of the job description.
• Evaluate candidates against established criteria, completing scorecards and interview guides promptly.
• Move and status candidates through the Applicant Tracking System (ATS) following interviews.
• Collaborate with other evaluators to ensure consistent and fair candidate assessment.
• Maintain thorough records of interview outcomes and candidate interactions.
• Assist with administrative tasks, including organizing interview documents and preparing interview spaces.
• Ensure clear and timely communication with candidates, team members, and stakeholders.
• Ensure all group interview procedures follow company guidelines and best practices, including compliance with legal and ethical hiring standards.
• Serve as a brand ambassador, exemplifying the image and standards of American Airlines.
• Develop and update interview training materials as required and conduct training sessions for new interviewers as needed.
• Adjust interview strategies as needed to align with volumes of candidates, and shifting recruitment needs.
• Perform other duties and tasks as assigned.
• Work a flexible schedule aligned with peak interview periods, including extended or adjusted hours as needed to support hiring demand.

Minimum Qualifications – Education & Prior Job Experience

1+ years of experience in recruitment, interviewing, or evaluator position.

Understanding of how to serve as a liaison with other departments.

Excellent organizational and time management skills with high attention to detail.

High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility.

Demonstrated ability to manage high-pressure situations with professionalism and resilience.

Excellent communication and presentation skills, with the ability to effectively manage large groups of candidates.

Ability to handle high-volume recruitment with professionalism and efficiency.

Commitment to upholding ethical and legal hiring practices.

Willingness to travel as needed (up to 25)

Preferred Qualifications – Education & Prior Job Experience

Prior experience with SuccessFactors or other large enterprise ATS systems.

Knowledge of Sabre, Excel, Microsoft Teams, Microsoft Power Point, Outlook, SharePoint, Smartsheet.

Proven experience in conducting high-volume group interviews or recruitment hiring events.

Previous experience as a flight attendant or flight attendant recruiter.

Skills, Licenses, and Certifications

Excellent teamwork skills, with proven ability to work effectively in a variety of situations.

Operates with the highest integrity, tackles problems with ingenuity, constantly pursues excellence, and exercises kindness in all interactions.

Ability to maintain confidentiality of sensitive information.

Ability to successfully determine if candidate meets job requirements.

Ability to deal effectively with a diverse group of individuals.

Ability to work independently and as a member of a team, with sound judgment.

Ability to work with minimal supervision.

Maintain a neat, professional appearance.

Ability to make hiring decisions based on collective observations.

Ability to use Applicant Tracking Systems or other high-volume tracking systems.

Maintain data integrity in all work processes to ensure compliance with federal and state regulations.

Proficient in Microsoft Office Suite, particularly Team’s Meetings.

Ability to flex and multitask as needed.

Strong interpersonal skills, with the ability to engage and evaluate diverse candidates.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.