Personal Travel Adviser

Job Description:

Workplace Type: On-site

Contract: Full Time and Part Time - Permanent

Hours: Full Time: 37.5 hours a week

Part Time: 22.5 hours a week

(Store opening times: Monday - Saturday 0900-1900, Sunday 1030-1630)

Department: VAH Retail Sales

Salary: 24,710 plus excellent benefits and commission (Full Time Equivalent)

Location: Bournemouth

In a nutshell

We have both full time and part time opportunities for Personal Travel Advisers to join our fantastic Retail team!

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and its our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

We love to disrupt the spanet with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.

We’re not just travel agents; we’re dream makers and groundbreakers! As a Personal Holiday Adviser, you’ll become the specialist, creating once-in-a-lifetime trips, and making our customers dreams a reality.

Day to day

Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service.
Establish trust and use your personality to inspire our customers to craft truly memorable holidays.
Look for ways to blow our customers away with our products to create magical moments throughout their journey.
Strive to achieve individual and team targets.
Collaborate with other teams across the business and third-party suppliers.

About you

Were seeking people with exceptional customer service skills, a knack for building rapport, and a genuine passion for creating memorable experiences in the travel and tourism industry. We’re also looking for:

Excellent customer service skills with a strong dedication to building rapport with customers and a repeat customer base.
Experience of achieving targets in a sales environment.
Creativity and adaptability to overcome challenges in a constantly evolving environment – no two days are ever the same.
Someone who is self-motivated and driven, taking pride in your work.
Flexibility and ability to work varied shifts in line with customer demand. This will include evenings and weekends.

What we offer

Our training kicks off with our famous “First Dates” in our amazing head office building in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training.
Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations (did someone say Barbados?)
Ongoing coaching and development throughout your career.
Generous contributory pension scheme and life assurance.
EVE benefits – a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance.
Access to our Employee Assistance Programme and Digital GP service.

If this sounds intriguing, wed love to hear from you!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2542

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Bournemouth , England, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en