Job Description

• Manage and execute the sales activities target given by the company across various e-commerce platforms. (Facebook ads, Social media, and etc)
• Response to online enquiries and engage with the customer promptly and professionally
• Build and maintain strong relationships with customers through online interaction.
• Provide excellent customer service, resolving issues and offer products.
• Meet and exceed individual and team target (KPI)
• Track and report for sales performance and identifiers for improvement
• Update industry spanet trend and competitors activities
• Understand the company products to have the product knowledge and to service the customer with efficiency
• Contribute development and execution on online strategy
• Identify new opportunity for growth and propose innovative and sales initiative to have product knowledge mass development of series operation.
• Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
• Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
• Manage Umrah Course Online/Offline coordinate with other departments or partners.
• Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
• Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
• Prepare and distribute necessary documentation and materials to pilgrims.
• Monitor and evaluate the quality of services provided and implement improvements as necessary.
• Assist in emergencies or unforeseen circumstances from team Mutawwif, haramain and customers that may arise during Umrah journey.
• Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
• Other tasks as assigned.