Job Description:

Overview

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is 1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! Within our company’s history spanning over 40 years, you will have stability, career growth opportunities, and work with some of the brightest minds in the industry. We are committed to fostering a diverse and inclusive culture that helps our organization thrive. We seek diversity across background, culture, gender, ways of thinking, skills, and more.

If you want to learn more about us, visit www.panasonic.aero. For a full listing of open opportunities, visit www.panasonic.aero/join-us/.

The Position:

The Mid-Level ServiceNow Developer (CRM) is responsible for configuring, customizing, and supporting ServiceNow CRM/CPQ solutions. This role focuses on implementing workflows, integrations, and enhancements to meet business requirements. The developer will work closely with senior team members and business stakeholders to deliver quality solutions and ensure platform stability.

Key Responsibilities:

Configure and customize ServiceNow CRM/CPQ modules (Leads, Accounts, Contacts, Opportunities, Quotes).

Develop and maintain CRM workflows, business rules, client scripts, and UI policies.

Assist in integrating ServiceNow CRM with external systems using REST/SOAP APIs and IntegrationHub.

Perform data imports and updates for CRM entities using transform maps and import sets.

Create and maintain CRM dashboards and reports for business stakeholders.

Collaborate with QA and business teams during testing and deployment phases.

Troubleshoot and resolve CRM-related issues in a timely manner.

Document technical configurations and maintain version control using update sets.

Participate in Agile ceremonies and contribute to sprint planning and backlog refinement.

What We’re Looking For:

Proficiency in ServiceNow CRM/CPQ configuration and customization.

Strong understanding of ServiceNow scripting (JavaScript, Glide API).

Experience with ServiceNow workflows, business rules, and UI policies.

Basic knowledge of REST/SOAP integrations and IntegrationHub.

Familiarity with ServiceNow reporting and dashboard creation.

Understanding of ACLs and role-based access controls.

Ability to troubleshoot and resolve technical issues effectively.

Good communication and collaboration skills within cross-functional teams.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.

Approximately 5 years of IT experience, with at least 3 years in ServiceNow development.

ServiceNow Certified System Administrator (CSA) preferred.

Experience with CRM or CPQ modules is highly desirable.

Familiarity with Agile development methodologies.

Our Principles:

Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude

What We Offer:

At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success. We offer a competitive, comprehensive, and flexible benefits program designed to support our employees’ professional growth, well‑being, and work‑life balance.

REQ-148960","qualifications":"

Knowledge/Competence:

Full application and knowledge of functional or industry practices, techniques, and standards. Contributes to process improvements and development or implementation of new programs or processes within the discipline. Acts as a resource for or provides informal guidance to colleagues with less experience.

Problem Solving:

Develops solutions to a variety of problems with increased complexity, analyzing data and identifying factors. Solutions are thorough, workable, and aligned with organizational objectives.

Decision Authority:

Works independently under general direction with limited guidance. Plans and arranges activities, providing regular updates on work or project status.

Level/Type of Interactions:

Interacts with internal and/or external contacts within and outside of the function, representing the functional area or department. Provides recommendations and solutions to internal/external customers at higher levels.

Minimum Relevant Experience:

5+ years progressively responsible professional experience (may be reduced with an advanced degree).

Knowledge/Skill Requirements:

Expertise in ServiceNow, including development on the Now Platform, custom application development, Flow Designer, Business Rules, Script Includes, UI Policies, UI Actions, and JavaScript.
Extensive experience with ServiceNow APIs, integrations (REST/SOAP), and data migration.
Familiarity with ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
Proficiency in DevOps and CI/CD practices, using tools such as Jenkins/GitLab, Git/GitHub, and Artifactory, including automated deployments through ServiceNow DevOps or related pipelines.
Advanced knowledge of ServiceNow architecture, performance optimization, update set management, and platform best practices.
Experience with automated and regression testing, including the use of ATF (Automated Test Framework) and defect tracking systems.
Knowledge of Test Driven Development (TDD), the Software Development Life Cycle, and coding best practices.
Ability to adapt communication for effectiveness with business partners and technical teams.
Strong understanding of organizational goals, data privacy laws, and cloud infrastructure.
Excellent project management and communication skills.
Proven ability to work in a team-oriented, collaborative environment.

Education/Experience Requirements:

Bachelor’s degree in Computer Science, Systems Analysis, or a related technical field, or 9+ years of experience in IT enterprise software development in lieu of a degree.
5+ years of experience in enterprise software development, with a focus on ServiceNow or equivalent platform experience.

Other Requirements:

Certifications: ServiceNow System Administrator (CSA) required; Certified Application Developer (CAD) or ITSM/ITOM certifications preferred.
Nearly 100 sitting and typing.
Domestic and international travel may be required (up to 5).

Join Us!

If youre passionate about IT software development and are looking to make a significant impact within a dynamic organization, Panasonic Avionics offers an exciting opportunity for your career growth. Apply today!

Job Ident #: 40176

Apply Now

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)