Head of Commercial, dnata Ireland

Job Description:

dnata Catering and Retail is one of the world’s leading inflight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

Since 2018, we have significantly expanded our operations in Ireland, starting with a 2,700 sqm catering facility at Dublin Airport Logistics Park, employing over 60 people. In 2020, we opened a state-of-the-art 6,300 sqm facility in Dublin, quadrupling our capacity to deliver 40,000 inflight meals daily, supported by an agreement with Aer Lingus to provide catering at four Irish airports. Additionally, we operate a bonded store in Cork and a last-mile logistics center in Shannon. These developments demonstrate our long-term commitment to Ireland’s aviation industry, driven by our teams dedication to quality and service excellence.

As a Head of Commercial, you will lead the Commercial function in Ireland to develop and implement a commercial, sales and marketing strategy, provide key account relationship management for major contracts, and protect and drive new business profitability.

In this role, you will

Establish relationships with relevant colleagues to ensure commercial opportunities are identified and acted upon as effectively as possible. Collaborate with dnata International in an integrated and unified manner to capture more business and ensure objectives are met

Develop and enhance the existing systems to maximise the revenue generating potential and enable dnata to build and maintain important data on its key customers and markets

Establish an effective communication process with key customers to ensure maximum potential across the dnata local and overseas businesses, in a coordinated and consistent manner

Provide market analysis on, airlines, volumes, revenues, yields, potential, etc. in existing and new markets; to better understand and contribute to the identification and targeting of existing and new business

Present analytical findings in a concise manner, with clear reference to business impacts and potential solutions. Provide regular and timely KPI reporting including trend and gap analysis for the Operations Director and VP Commercial dnata Catering

Working with the Operations Director and VP Commercial to conclude contracts negotiation for new and renewal of contracts to ensure that dnata maintains its competitive advantage and leverages on the network wide operations

Implement and maintain a system of Strategic Account Management, to ensure that the business understands and develops its key customer relationships both locally and network-wide in order to increase revenue

Responsible for the implementation and management of customers, engagement strategies that drive incremental revenue and stimulate business and deliver high impact customer insights. Drive the rollout and management of a robust CRM strategy, to grow the relationship value (advocacy, tenure, revenue) of dnata catering customer base

Develop and implement advanced analytics to increase understanding of dnata customers/prospects and identify risks and opportunities with the use of our CRM data

Implement a coherent customer insight strategy and manage the development of customer segmentations and continuous improvement of value for the customer

Drive insights through advanced analytics, identifying customer behaviour and factors affecting customer engagement

Oversee commercial activity such as corporate events, collateral (brochures, newsletters, gifts etc.) and branding

Job Requirements:

To be considered for the role, you must meet the below requirements

Bachelor's degree and 8+ years’ experience in Hospitality within the Travel Industry

Experience with the management and implementation of a Customer Relationship Manager (CRM) software within a large complex organization

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Job Ident #: 470444

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com

With a fleet of more than 230 aircraft, we currently fly to over 140 destinations in more than 80 countries around the world, and our network is expanding constantly. Over 1,500 Emirates flights depart Dubai each week on their way to destinations on six...

Benefits:
TBD

Supported Manufacturers:
Airbus, Boeing

Supported Models:
A380, 777

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Dublin, Dublin, Ireland

Type

Permanent

Company Details

Emirates Airlines

P.O. Box 686
Dubai, Dubayy United Arab Emirates, International . International
www.emirates.com