Job Description
OVERVIEW:
JOB DESCRIPTION:
YOUR ROLE AS A:
Guest Services Officer under AirAsia shall be responsible for team performance, smooth day-to-day operations, monitoring, planning and coaching
WHAT YOU’LL CHAMPION:
Plan and review the staff deployment on daily basis to be fair and meet operational needs to all staffs
Ensure sufficient manpower is assigned to respective areas i.e. Check-in Counter and Boarding Gate. In the event of insufficient manpower, Guest Service Officer shall plan and arrange additional manpower (overtime) for replacement
Ensure the smooth daily operations by Guest Service at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports
Ensure that staff are properly planned before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order
Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Japan requirements and standards of TAA
Report to Station Manager for any risk events to the safety and/or security for the station operations
WHO YOU ARE:
Minimum 4 years’ experience with 2 years’ experience in the airline industry
Bachelor’s Degree in any field
Analytical with problem solving skills and able to handle passengers complaints
High comfort level working in a diverse environment
Japanese, English, and other local languages.
Good knowledge of MS Words, Excel and PowerPoint.
WHAT YOU’LL ENJOY:
Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS:
GET TO KNOW AirAsia:
AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.