Position Title:     Foreman - Workshop
Job Code    TBD    Grade:    TBD
Function:    Engineering    Location:    TBD
Reports to:    SIC    Role Level:     Associate Manager

Job Purpose
•    To supervise and coordinate aircraft maintenance activities during assigned shifts, ensuring safety, compliance, and operational efficiency.
•    To execute maintenance, repair, and servicing of aircraft systems and components under the supervision of certifying staff, ensuring strict adherence to safety, regulatory, and quality standards. 
•    The role also involves guiding technicians and ensuring operational readiness of aircraft within defined timelines.

Key Responsibilities
Shift Management
•    Plan and allocate tasks to maintenance personnel based on qualifications and workload.
•    Conduct daily shift briefings to review safety, priorities, and operational updates.
•    Ensure smooth handover between shifts with proper documentation and communication
Safety & Compliance
•    Enforce adherence to safety protocols, company procedures, and regulatory standards.
•    Monitor work areas for hazards and maintain a clean, organized environment.
•    Report and escalate any safety or compliance issues immediately.
Operational Oversight
•    Supervise aircraft servicing, inspections, and minor repairs under approved data.
•    Coordinate with certifying engineers for tasks requiring release to service.
•    Track progress of work orders and adjust priorities to meet operational timelines.
Resource Management
•    Ensure availability of tools, equipment, and materials for scheduled tasks.
•    Monitor inventory and request replenishment when necessary.
•    Maintain proper documentation of tool usage and calibration status.
Staff Supervision
•    Provide technical guidance and support to technicians.
•    Identify training needs and assist in skill development.
•    Monitor staff performance and maintain discipline during the shift.
•    Ensure proper safety measures are taken for any task allocated, like staff wearing/utilizing safety gears as defined i.e. Safety shoes, harness etc 
•    Ensure technicians are utilizing all proper uniform as per guidelines 
Communication
•    Liaise with flight operations, planning, and certifying staff to minimize delays.
•    Communicate effectively with management regarding shift progress and issues.
Emergency Response
•    Assist in troubleshooting during AOG (Aircraft on Ground) situations.
•    Support irregular operations and ensure timely resolution.

Technical Operations
•    Assist Aircraft Maintenance Engineers in performing scheduled and unscheduled maintenance tasks.
•    Conduct mechanical and electrical troubleshooting using approved manuals and diagnostic tools.
•    Execute repairs and component replacements as per maintenance documentation and OEM standards.
•    Maintain accurate and complete records of all maintenance activities.
•    Ensure strict adherence to safety protocols and report any hazards or non-conformities.
•    Maintain tools and equipment in optimal condition and ensure cleanliness of the work area.
•    Support aircraft readiness for inspection and release by certifying personnel.
•    Collaborate with cross-functional teams to meet operational timelines and service delivery standards.

Shift & Resource Management
•    Allocate tasks to Senior Technicians and Technicians based on skill and operational requirements.
•    Ensure team toolkits are maintained in accordance with company standards.
•    Monitor and ensure proper return of tools and materials issued during the shift.
•    Coordinate with Logistics, Cabin Appearance, and Ground Services to uphold cabin maintenance standards.
•    Ensure the work area is cleared of debris and tools post-task completion.
•    Conduct effective shift handovers to ensure continuity of operations.

Team Leadership & Development
•    Mentor and guide junior staff, fostering a culture of learning and technical excellence.
•    Support the professional development of team members through on-the-job training and knowledge sharing.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills & Competencies
•    Advanced technical troubleshooting and diagnostic skills.
•    Strong attention to detail and unwavering commitment to safety.
•    Effective communication and teamwork capabilities.
•    Proficiency in aircraft systems, maintenance tools, and procedures.
•    Planning and coordination skills with the ability to influence stakeholders.
•    In-depth knowledge of maintenance processes and regulatory compliance.

Key Performance Indicators
•    Reduction in customer complaints related to maintenance.
•    Adherence to regulatory and internal compliance standards.
•    Aircraft rating and readiness metrics.
•    Number and severity of defects reported.    

Key Interface
•    Intra & External department coordination for engineering function 
Educational 
•    10+2 (PCM) or equivalent. 
•    Ab-initio AME training from a DGCA-approved institution. 

Experience Requirements
•    Minimum 3 years of experience as a Master Technician. 
•    Minimum 14 years of hands-on maintenance experience (Line/Base/Cabin) on transport category aircraft in a scheduled airline. 
•    At least 8+ years of experience on Air India operating fleet