Job Description
Location: RedQ
Department: Sales & Distribution
Entity: AAAMS
Status (Full time/part time/contract): FullTime
JOB DESCRIPTION:
YOUR ROLE AS A:
Team Lead, Group Desk. You will play a crucial role in overseeing the group desk operations, mentor team members, and ensure seamless coordination of group bookings and inquiries.
WHAT YOU’LL CHAMPION:
Manage Inbound Email Inquiries: Respond promptly and professionally to all inbound email inquiries, providing accurate information and assistance.
Handle Add-On Requests: Manage requests for additional services such as baggage, seats, meals, and sports equipment.
Special Recovery Option (SRO): Process requests related to refunds, flight changes, and credit account creation.
Name List Upload: Ensure accurate and timely upload of passenger name lists for group bookings.
Flight Changes: Coordinate and process customer requests for flight changes.
Name Changes/Amendments: Handle requests for name changes or amendments on bookings.
Seat Release, Cancellation, and Special Requests: Process seat releases, cancellations, and handle special requests to ensure customer satisfaction.
Manage Booking Creation: Create bookings based on valid Flight Requests (FR) received from agents or customers.
Submit Fare Override Requests: Submit fare override requests to RRC and follow up on their status.
Submit Booking Confirmations: Confirm bookings and communicate details to agents.
Update Group Desk Audit Report: Maintain and update the group desk audit report regularly to ensure accuracy.
Manage Payment Collection: Oversee the collection of payments including Booking Service Fees (BSF), deposits, and full payments.
Email Payment Reminders: Send timely payment reminders to agents to ensure payments are received on time.
WHO YOU ARE:
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy in processing requests.
Proficiency in handling booking systems and related software.
Ability to manage time effectively and meet deadlines.
Problem-solving skills and a proactive approach to challenges.
Experience in managing payment processes and collections.
Adaptability to work in a fast-paced environment.
Team player with a collaborative mindset.
Knowledge of sales and distribution processes is a plus.
WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
Based on your performance and contribution in this role, you’ll grow into becoming a Group Desk, Team Lead. In this role, you’ll oversee the group desk operations, mentor team members, and ensure seamless coordination of group bookings and inquiries.
WHAT YOU’LL ENJOY:
Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS:
GET TO KNOW AIRASIA:
AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.