Job Description
OVERVIEW:
YOUR ROLE AS AN:
In this role, you will be responsible for handling group travel inquiries, coordinating group bookings, and ensuring seamless travel experiences for our customers. You will work closely with travel agencies, corporate clients, and internal teams to provide excellent service and support all in the local base (Japan).
この役職では、団体旅行の問い合わせ対応、団体予約の調整、お客様のスムーズな旅行体験の確保を担当していただきます。旅行代理店、法人顧客、社内チームと緊密に連携し、日本国内において優れたサービスとサポートを提供していただきます。
WHAT YOU’LL CHAMPION:
Manage Inbound Email Inquiries, and respond promptly and professionally to all inbound email inquiries, providing accurate information and assistance.
Handle requests for additional services such as seat release, cancellation, baggage, seats, meals, and sports equipment.
Process requests related to refunds, flight changes, and credit account creation.
Ensure accurate and timely upload of passenger name lists for group bookings and coordinate customer requests for flight changes.
Create bookings based on valid Flight Requests (FR) received from agents or customers.
Submit fare override requests to RRC and follow up on their status, and confirm bookings and communicate details to agents.
Maintain and update the group desk audit report regularly to ensure accuracy.
Oversee the collection of payments including Booking Service Fees (BSF), deposits, and full payments.
仕事内容
受信メールの問い合わせを管理し、迅速かつ専門的に対応することで、正確な情報とサポートを提供します。
座席の解放、キャンセル、手荷物、座席指定、機内食、スポーツ用品などの追加サービスに関するリクエストに対応します。
払い戻し、フライト変更、クレジットアカウントの作成に関するリクエストを処理します。
グループ予約の乗客名リストを正確かつ迅速にアップロードし、フライト変更に関する顧客のリクエストを調整します。
エージェントまたは顧客からの有効なフライトリクエスト（FR）に基づいて予約を作成します。
運賃オーバーライドのリクエストをRRCに送信し、そのステータスを追跡し、予約を確認後、詳細をエージェントに伝えます。
正確性を確保するために、グループデスクの監査レポートを定期的に更新・管理します。
予約サービス料（BSF）、デポジット、全額支払いなどの回収業務を監督します。
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WHO YOU ARE:
Bachelors Degree in any related field
At least 1-2 years of experience in flight ticket reservation, customer services, call center, or any relevant.
Having experience in the airline/aviation industry is an advantage
Excellent communication and customer service skills.
Preferably the shortlisted candidate who lives or can work in Tokyo or Malaysian who can use Japanese language in speaking, writing, and reading proficiently - working at RedQ.
Good command skills in English.
Proficient in computer literacy and handling booking systems and related software.
Problem-solving skills and a proactive approach to challenges.
Adaptability to work in a fast-paced environment.
応募資格
関連分野の学士号を取得していること。
航空券予約、カスタマーサービス、コールセンター、または関連業務の経験が 1～2 年以上あること。
航空業界での経験があれば尚可。
優れたコミュニケーション能力と顧客対応スキルを有すること。
英語での優れたコミュニケーション能力
コンピュータリテラシーがあり、予約システムおよび関連ソフトウェアの操作に精通していること。
問題解決能力があり、課題に対して積極的に取り組めること。
変化の速い環境でも柔軟に対応できる適応力を持つこと。
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WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
Based on your performance and contribution in this role, you’ll grow into becoming a Sales & Distribution for B2B business. In this role, you’ll deliver exceptional service and exceed sales targets with the skills of excellent communication, negotiation, and our product knowledge.
あなたのキャリアの未来
この役職でのパフォーマンスと貢献に基づき、B2Bビジネスのセールス＆ディストリビューション担当へと成長することができます。この役割では、優れたコミュニケーション能力、交渉力、製品知識を活かして、卓越したサービスを提供し、売上目標を超える成果を達成することが求められます。
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WHAT YOU’LL ENJOY:
Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
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GET TO KNOW AIRASIA :
AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates.
http://privacy.thaiairasia.co.th/CandidatePrivacyXJ.html
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.