Disruption Investigation Officer

Disruption Investigation Officer

Location – Luton

12 Month Fixed Term Contract

Team

Over the past 25 years, weve changed the way people travel across European travel, offering easy and affordable options with a fleet of 330 aircraft, serving over 70 million passengers annually across 800 routes, we are well placed to become Europe’s preferred short haul airline. The litigation teams are responsible for supporting the management, coordination and processing of Disruption information to enable legal claims to be successfully challenged Reporting through to the legal claims team leader, the DIO will analyse disruption events & ensure quality evidence is obtained & retained.

What youll be doing

As a Disruption Information Officer, you will play a critical role supporting easyJets legal claims process by managing, coordinating, and processing disruption information to enable successful claim challenges. Reporting to the legal claims team leader, your core duty involves analysing disruption events and obtaining quality evidence that is retained for investigation. Working closely with internal easyJet teams, you will review incidents to determine appropriate information capture, gather details on root causes, measures taken, and customer welfare provisions. Leveraging aviation systems, you will create coherent pictures of operational matters during disruptions to understand recovery efforts and impacts. Your evidence packs and trial bundles will provide vital documentation to legal representatives. With a customer service mindset, you will correspond professionally and treat all passengers respectfully. Overall, you will maintain disruption databases, improve evidence collection, represent easyJet as an expert witness in courts, and work cross-functionally to deliver excellent service during challenging situations.

What you need to do the role

We seek candidates with aviation experience who can leverage knowledge of legal/regulatory requirements to collect quality data and build strong relationships. You must be highly organised, detailed, efficient, numerate, and comfortable with large workloads and using Excel, PowerPoint, and other systems to understand complex airline disruptions. Proficiency in other European languages is ideal.

What we offer in return

·       Competitive base salary

·       Up to 20% bonus

·       25 days holiday

·       BAYE, SAYE & Performance share schemes

·       5% pension

·       Life Assurance

·       Flexible benefits package

·       Excellent staff travel benefits

Location & Hours of Works

This role is primarily based in Luton hybrid working with 3 days in the office.

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply
Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

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