Job Description
We are seeking a highly motivated and customer-oriented IT Support Specialist to join our team. In this role, you will provide comprehensive hardware and software support for PCs, printers, telephone lines, network cables, and other IT peripherals. You will be responsible for maintaining computer equipment, resolving technical issues, and supporting daily IT operations to ensure smooth and efficient functioning of our systems.
Job Description:
Provide hardware and software support for PCs, printers, telephone lines, network cables, and other IT peripherals.
Maintain and troubleshoot computer equipment to ensure optimal performance and minimize downtime.
Setup, install, and configure hardware and software according to user requirements and company standards.
Resolve technical issues as they arise, providing timely and effective solutions to minimize disruptions.
Manage IT assets and related equipment, ensuring accurate inventory records and proper maintenance.
Support daily IT operations and services for domestic branches, international branches, and headquarters offices.
Monitor and report operational performance, proactively identifying areas for improvement and implementing necessary measures.
Provide incident and service request support, promptly addressing user inquiries and resolving technical issues.
Collaborate with other IT team members to streamline processes, enhance system functionality, and improve overall efficiency.
Setup and install applications and IT equipment, ensuring proper configuration and user accessibility.
Stay updated with industry trends and advancements in IT support, continuously enhancing knowledge and skills.
Skills & Experience
- Bachelors Degree in Computer Science, Information Technology, or a related field.
- Fresh graduates or 1-2 years of experience in IT Support or a related role.
- Minimum 1 year of experience in relevant/similar positions.
- Excellent written and verbal communication skills in English.
- Ability to maintain confidentiality and handle sensitive departmental issues with discretion.
- Strong aptitude for working with computers and troubleshooting technical problems.
- Good interpersonal skills with a strong team player mindset and a customer-centric approach.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.