We have an exciting opportunity for a Product Owner with expertise in data to join our Customer Experience, Service & Communications team on a permanent contract, based in Luton. (Hybrid Working)
The Data Product Owner will be responsible for managing the backlog and delivery of prioritised customer data products to meet business requirements. They will be the representative for the business and the customer, working with the technology and data engineering teams to build the solutions.
They will play a key role in continuing to promote our Agile delivery model where we bring together technical and subject matter specialists to deliver change at pace in an agile way. This role will also own the realisation of all business benefits associated with the capability, both commercially and from a customer engagement and satisfaction perspective.
What you’ll be doing
- Oversee the entire Data Product development for this area and your business stakeholders, including the definition of the product road-map, with key stages in the build defined.
- Ensure you are very engaged with business stakeholders and their priorities to determine the features that will be included in the Data Products, ensuring they are also aligned with our overarching customer strategy and priorities
- Support on RFPs and other processes to bring in new technologies
- Be an empowered decision maker for the Data Product team(s) and determine priorities for the team on a daily basis
- Ensure the appropriate governance is in place to manage the Data Products, ensuring that there is measurable value realisation through the implementation of your Product(.
- Work collaboratively with stakeholders and delivery management teams to jointly share learning, push standards and seek innovation, ensuring the product roadmap is flawlessly implemented in support of a continuously improving customer experience.
- Be user-focused and keep the customer at the heart of everything you do, while having very strong commercial and customer experience awareness.
- Collate and validate requirements from key stakeholders across the organisation, to ensure every need is gathered and translated into User
- Stories that can be understood by developers and data engineers.
- Define and measure a clear set of metrics to track usage and performance of the product and ensure that business value is being realised.
- Work with the Head of Customer Data Transformation and Head of Data and their teams to ensure consistency in standards and experience across the full product range and execution against the Customer Data Strategy.
