Contact Centre Agent - Czech Speaking based in Manchester

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.

Emirates is the world’s largest international airline, with a network that spans over 130 destinations in 85 countries. We are currently looking for Customer Sales and Service Professionals to join our multicultural team in Manchester UK.

Job Outline:

• Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.


• Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.


• Issue Emirates tickets to customers ensuring their request is met and offer them tailor made travel solutions.


• Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Requirements & Skills:

• Fluency in both English and Czech is a must.


• Customer and sales orientation to provide excellent service and close any sales opportunities.


• Good listening and communication skills.


• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).


• Ability to work in a multiple shift environment.

Experience required:

• Experience in Contact Centre/Hospitality/Travel industry advantageous.

The annual salary for the role starts at approximately GBP28,000 plus

• Eligibility to participate in the monthly focus bonus scheme after 6 months which equates to a payment of 1.5, 3.5 or 7.5 of salary to meeting/exceeding/significantly exceeding performance targets.

• Applicants must have the legal right to live and work in the United Kingdom


• Previous Customer Service or Contact Centre experience


• Fluent in English and Czech (written and spoken skills)


• Ability to work in a busy call handling / sales team environment


• Excellent interpersonal, telephone and customer service skills


• 10 Years schooling or equivalent


• PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail