Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Co-Op and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While co-oping in Reservations you’ll gain:

Real-world experience in a Fortune 100 company
Experience presenting to an executive audience
Mentorship and networking opportunities

What is Reservations?

The Reservations department serves as a key point of contact for customers before, during, and after their travel experience. This co-op opportunity is based at our General Offices (GO) and functions as a back-office support role. In this position, you will support the department by partnering closely with our Customer Engagement Centers and providing essential behind-the-scenes assistance that enhances both the customer experience and the effectiveness of our frontline agents.

Job Summary:

As a Reservations Co-Op, you will act as an internal consultant within the department, leading semester-long projects that support divisional strategies and business objectives. These initiatives often involve cross-functional collaboration to identify opportunities, improve processes, and deliver solutions that benefit both customers and employees. Co-ops apply strong critical thinking and interpersonal skills to perform tasks such as:

Resolve product, process, and project-related issues and risks
Perform data analysis and collection
Identify and recommend process improvements and operational efficiencies

These projects are often complex and may involve exposure to sensitive or confidential information and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.

What you need to succeed (minimum qualifications)

Must be currently pursuing a bachelor’s degree
Must not be enrolled in any classes, either remote or on-campus, during the duration of the program
Must be able to work 16 consecutive weeks
Must be able to come into Corporate Headquarters in Atlanta 4 times per week
Must be able to commit to three rotations prior to finishing undergraduate degree (any combination of spring, summer, and fall)
A strong team player, detail oriented, and perform well under pressure
Conveys professional image to all levels of associates
Proficient in MS Office applications, including Excel, Outlook, PowerPoint
Must be willing to travel as required

Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Strong written and verbal communication skills highly preferred
Possess technical skills, with an emphasis on SQL and any programming language
Possess business skills such as business modeling, project management, or competitive analysis
Completion or pursuit of Database, Basic Programming, User Interface courses
Data visualization tool knowledge (Power BI, Tableau, etc.)
Experience with simulation, modeling and statistical analysis software
Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.

Job Ident #: 32928

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