Role Introduction
Reports to: Cabin Crew Development Executive
The Cabin Crew Development Executive sits under the Inflight Service Delivery Department will be responsible for evaluating cases where crew may have not adhered to company standards, policy and procedures and propose development actions. The Cabin Crew Development Executive will also be responsible for conducting an independent, thorough and fair investigation and analysis into cases that are likely to require disciplinary actions and propose resolution; as well as resolving cases with crew in a positive and encouraging manner and reduce repeat behaviour.
This is a 13-month contract position.
Key Responsibilities
Case Management
- Conduct investigations into cases related to noncompliance / violations / breaches of Company Policies and ensure investigation and fact finding processes are conducted thoroughly, consistently and aligned with the D&G policy and procedures and in a timely manner
- Manage crew through the process of resolution in a fair, sensitive and credible manner; and manage cases in compliance with the relevant policies, standards and legislation requirements in a fair and consistent manner
- Document all cases in a detailed and thorough manner. Ensure all interview records are sent to crew and filed for record
- Make recommendations for disciplinary action to Service Excellence Managers where applicable and communicate disciplinary decisions to cabin crew concerned to reinforce the required standard of performance in a fair, positive and encouraging manner
Others
- Support the review of relevant internal policies and help conduct trend analysis and highlight areas of concerns/improvement to management
- Encourage cabin crew to improve performance and coach crew on company policies and expectations and the importance of adhering to policy at all times
- Represent Cathay in labour court in case of disputes over disciplinary cases
- Assist in other ad hoc tasks such as E&A, projects, etc. as required by the Asst. Manager Cabin Crew Development and HOCC
- Ensure cases are resolved in a timely manner and case turnaround times meet internal targets
- Deputise AMCCD during their absence
Requirements
- Strong fact-finding, analytical and decision making skills
- Strong command of written and spoken English with local language an advantage
- Good interpersonal and coaching skills
- Mature individual with high emotional intelligence
- Good working relationships with other operational department
- Good understanding of cabin crew working conditions and culture
- Methodical and detail oriented
- Case management experience is an advantage
- Tertiary education or above
- Candidate with cabin crew operational environment and culture is preferred
- Knowledge of the various ordinances in the legislative environment
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
