Job Description:

We are now looking for an Business Operations Support for Airbus GBS.

The main tasks and responsibilities will include:

You will be in charge of two work packages:

• Continuous improvement of the platform

  • You will be the primary contact to all local BOS (around 50) for any evolution of the platform and also defects.

  • You capture the business needs, analyze it from business and functional perspective (based on current implemented solution) and make a proposal to the business

  • You shall be able to always ensure to not implement local need only but global one and find a compromise with all stakeholders

  • After you will follow the implementation with IM, do the tests in validation and deliver it with the business during an acceptance phase

  • The key drivers of this work package

    • Harmonization & Simplification

    • Business Continuity

• Services Manager

  • You will ensure that the delivered services respect the operational constraints (SLA & OLA)

  • In front of each local L2 but also the L3 and L4 BOS you will have to review the deliverable services with them and update it following the needs

  • Based on BOS (L2, L3 and L4) feedback you will have to improve the delivered services by proposing actions and the linked improvement plan. After validation of the proposal you will need to deploy it and ensure its success.

  • You will deploy new perimeter for the Service L0, L1 and A&R, for example new site and domain. For that you will have to capture the requirements (applications, process…), propose a transition plan and deploy it with the supplier on charge of L0, L1 and A&R 

Requirements - our ideal candidate will have

• Previous experience in Business management in a IT or Industrial enviroment

• Ability to listen, understand and respond in a constructive manner; 

• Ability to negotiate, influence and to manage conflicts; 

• Willingness and ability to handle changes on a day-to-day basis; 

• Experience with Project Management methodologies (Agile methodology);

• 1 to 2 years of experience in Reporting analytics, be able to create and maintain simple report (Google Looker) and if required with macro in Google AppScript to clean/transform data;

• ITIL;

• Google Workplace;

• ServiceNow;

• Business level of English and any other European language is plus.

Benefits - what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.  

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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