Application Expert

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

Within our Maintenance & Engineering department at Brussels Airlines, the Application Expert will report to the Manager of Application Management and play a key role in managing and improving core technical software applications in the CAMO and Part 145 environments.

Key responsibilities include:

• Administering, supporting, and continuously enhancing technical applications (e.g., AMOS, Crossmos eTLB, flydocs DMS, Aviatar, SP Expert) and mobile devices to ensure optimal performance and user satisfaction.
• Acting as the primary contact for stable support and change requests, expanding the value of the digital ecosystem through software expertise.
• Contributing to the AMOS Competence Center (ACC) to optimize application performance and user experience.

This position requires a proactive professional dedicated to driving application performance, user satisfaction, and the overall effectiveness of the digital ecosystem.

Tasks

Application Support

• Ensure optimal performance of core Maintenance & Engineering software (CAMO and Part 145), serving as the primary user contact.
• Troubleshoot and resolve application issues, implement new functionalities, conduct unit testing, and manage integrations/interfaces.
• Create and maintain reports, widgets, and forms; monitor system performance; and collaborate with IT and suppliers on server management.
• Assist key business users with data corrections and communicate relevant application updates.

Application Development & Improvements

• Coordinate user acceptance testing and configuration implementation for new releases and updates.
• Assess innovations and features, evaluate their impact, and ensure alignment with business needs in collaboration with key users.
• Analyze and optimize business processes in alignment with organizational goals and application functionalities.
• Provide strategic guidance for developing existing applications in coordination with CAMO, Part 145, and Lufthansa Group Technical Fleet Management.
• Support digitization initiatives by gathering requirements, documenting needs, and proposing solutions.
• Lead or contribute to application development projects.

Application Standards

• Support data clean-up and maintenance activities for relevant applications and databases.
• Drive continuous process improvements to enhance application efficiency.

Hardware Support

• Collaborate with IT to support, configure, and set up mobile devices and hardware for the Maintenance & Engineering department.

Your profile

• University degree (Bachelor’s) with focus on IT-administration or engineering, or equivalent through experience, with several years of work experience in relevant field (Aircraft maintenance and/or application management)
• Strong technical background with knowledge of aircraft maintenance & engineering processes or demonstrated strong interest in the sector
• Minimum of 2 years of experience with AMOS or equivalent systems, preferably in an administrator or key user role
• Experience of working with databases and excellent SQL skills
• Ability to quickly familiarize oneself with complex IT systems and landscapes
• Strong analytical and problem-solving abilities to understand complex issues from both business and technical perspectives, with a focus on resolving issues and supporting internal customers effectively.
• Excellent communication skills, capable of conveying messages clearly and effectively, with a proactive and open attitude that emphasizes teamwork
• Ambitious with a willingness to learn and adapt
• Proficient in English (verbal and written); Dutch and / or French is a plus

What we offer

• A flexible reward plan that allows you to optimize part of your salary;
• A flexible work environment focused on activity-based working & home office possibility;
• Travel benefits;
• Profit sharing;
• Group insurance;
• Company medical plan (optional);
• Meal- & eco vouchers;
• A spot in a very enthusiastic team & a great company to work for.