This position will report to Area Manager, Eastern Caribbean. The selected candidate will assist in developing, promoting, and enhancing the Company’s image and reputation by providing prompt, efficient, and courteous customer service in passenger handling activities at the check-in counters, departure gates, and arrival halls. He/she will coordinate the processes that are relevant to ramp operations to achieve the station’s on-time performance targets. He/she will also manage the outsourced supplier in line with the terms and conditions of the Service Level Agreement (SLA).
KEY DELIVERABLES:
· CUSTOMER SERVICE: Ensures excellent customer service delivery by providing the airport operations with the appropriate resources in keeping with the operational direction of the organization and the applicable regulatory compliance objectives.
· OPERATIONAL EFFECTIVENESS: Ensures effective and efficient utilization of assigned resources towards ensuring that Customer Service Deliverables and on-time performance standards are achieved or surpassed on all levels. The incumbent ensures that all operational gaps are resolved with minimal disruption to flight schedules.
· SAFETY AND REGULATORY COMPLIANCE: Executes corporate safety, security, and quality policies to ensure the station, staff, and suppliers are fully compliant with all regulatory requirements, operational, and quality standards.
· RELATIONSHIP MANAGEMENT: Builds and develops mutually beneficial relationships with external stakeholders, including the relevant Airport and Aviation Authorities in the requisite state.
PERSON SPECIFICATION:
You must have a minimum of five (5) years’ experience in a customer service role, preferably in the airline environment, with a minimum of two (2) years’ experience in ramp handling and a minimum of three (3) years in a supervisory role. You must have five (5) CXC/GCE Ordinary Passes, including Mathematics and English or a High School Diploma. You must have extensive knowledge of the airline industry, reservations systems, and ticketing procedures. You must demonstrate the ability to supervise and lead a team. You must be proficient in the use of MS Office. You must be fluent in English.
You are required to have a strong customer service orientation. You must demonstrate the ability to lead and perform effectively in a fast-paced deadline driven environment and be willing to work shift hours. You must also be able to work independently within clearly defined guidelines, possess excellent time management skills and be able to multi-task.
You must also have legal status to work in Guadeloupe.
You will have excellent verbal and oral communication skills with the ability to communicate with all levels within the organization. You must display a positive attitude to complement your technical competencies.
Please submit your application via https://careers.caribbean-airlines.com// by completing a profile and attaching an up-to-date resume, cover letter and copies of academic certificates.
Closing date for receipt of responses is 19th November 2024 at 11:59 p.m.
