Position Summary
The Maintenance Operations Supervisor reports to the General Manager of Maintenance. The Maintenance Operations Supervisor is responsible for overseeing and coordinating aircraft maintenance activities at John F. Kennedy International Airport (JFK), including determining aircraft placement and identifying when servicing at remote locations is required. This role serves as a central point of coordination between JFK Local Maintenance, Maintenance Control, Maintenance Planning, and Station Operations, and Dispatch, ensuring clear communication, alignment of priorities, and efficient execution of maintenance operations.
Through active collaboration with these departments, the Maintenance Operations Supervisor directs workload distribution, aircraft placement and parking, Minimum Equipment List (MEL) application, and the determination of in-service and out-of-service aircraft. The role oversees the coordination and communication of maintenance issues with appropriate Technical Operations resources, including Maintenance Control Center (MCC) and local Line Maintenance leadership, for aircraft both on and off the gate. This ensures operational readiness while maintaining compliance with JetBlue policies, Federal Aviation Administration (FAA) regulations, and safety standards.
Essential Responsibilities
- Serve as the primary point of leadership and escalation between Maintenance Control, Maintenance Planning, Local Maintenance, Station Operations, System Operations Center (SOC), and Dispatch, ensuring alignment of priorities and timely decision making.
- Oversee and direct the response to maintenance issues both on and off the gate, ensuring clear communication with Dispatch, including oversight and authorization of MEL applications, as appropriate.
- Lead coordination with Technical Operations teams, providing guidance and direction to stakeholders on Airport Operations requests, including deferred tasks and maintenance rescheduling, to protect operational integrity.
- Make final determinations on aircraft placement for maintenance in collaboration with Maintenance Control, Maintenance Planning, Local Maintenance and Station Operations.
- Supervise line station maintenance activity, ensuring aircraft requiring maintenance are properly positioned, supported and managed in alignment with operational priorities.
- Provide strategic, real-time updates to Airport Operations leadership, Line Maintenance leadership, and MCC regarding maintenance activity, aircraft availability, and operational impact.
- Direct and ensure timely communication regarding aircraft removal from and return to service across Maintenance Control, Maintenance Planning, Station Operations, SOC, and Dispatch.
- Oversee the accuracy and completion of delays, cancellations, and interruption reporting, including proper delay coding, and ensure clear communication of events to Line Maintenance and Station Operations leadership.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned.
