AIP is looking for a Shift Captain (Miami Hub) to work in Miami, Florida. The Captain, under supervision of the Deputy Program Manager, is the on-site manager for the Detention Center. To join our team of outstanding professionals, apply today! 

• Serves as AGS on-site point of contact for the Supervisor Immigration Enforcement Agent and ICE contract concerns
• Responsible for addressing concerns that may be out of compliance
• The Captain will provide supervision, guidance and on-the-job training through the Lieutenant and ultimately to the Detention Officer to improve Detention Officer Skills, reinforcing the critical nature of the Detention Officer’s responsibilities
• Responsible for assuring consistent delivery of service regardless of shift or location, for taking immediate action to correct problems detected and for responding whenever called upon
• Oversight of staffing to ensure any open posts are filled with reserve or stand-by personnel and managing “call-offs” due to illness or other reasons
• Managing the briefing of Detention Officers during post checks regarding any changes in Post Orders, or any unusual or emergency situations
• Identify and communicate on-the-job training to correct deficiencies in Detention Officer Performance, or to strengthen and refresh Detention Officer knowledge of critical skills and issues
• Report any emergency situation to the COTR and AGS management
• Document incidents with complete and accurate reports
• Oversee the review the sign-in/out sheets to ensure proper timekeeping by Detention Officers
• Oversee the break schedules and ensuring that all Detention Officers receive breaks and proper relief
• Provide oversight and management and direct reporting of detainee counts
• Assist Detention Officers in dealing with any incident of disturbance or lack of cooperation from a detainee
• Inspect every area of the facility where detainees are present, at least once per shift

Operations

• Responsible for the operational functions and duties required in operating a detention center; including detention, processing, administration and transportation operations as required in the contract
• Provide effective leadership and supervision of all subordinate personnel
• Oversee the schedule and adequate staffing for all assigned posts and assure that minimum manning standards are maintained
• Ensure duties are accomplished as directed in the contract
• Perform other duties as assigned

Reporting

• Furnish a manifest of all detainees under Supervisory Detention Officer’s jurisdiction and insure the safe and effective control of all detainees in the facility, 24 hours a day
• Provides other written and oral reports as required or needed

Leadership/ Supervision

• Inspire and motivate employees to perform duties to ensure contract compliance
• Ensure detention officers are trained on the expectations and requirements of their duties
• Provide timely and ongoing feedback on employee job performance
• Motivate and provide recognition to exemplary employees
• Discipline detention officers who are negligent or disregard standard operating procedures, policies, standards, regulations and/or contractual requirements
• Participate in interviewing candidates for detention officer positions

Quality Assurance

• Enforce American Correctional Association (ACA) and ICE National Detention Standards, policies, procedures and orders related to the custody, care and treatment of detainees
• Conduct daily quality assurance inspections of their areas of responsibility; including detention facilities, grounds, posts, equipment, uniforms and knowledge of post orders, ACA and ICE National Detention Standards and current policies, procedures and regulations of all subordinate contract personnel
• Document findings of the inspections on approved forms and checklists by the end of the shift
• Correct discrepancies on-the-spot as appropriate
• Responsible for the effective and efficient control, operation and security of the detention facility

Knowledge, Skills & Abilities

• Ability to work with a diverse population, speaking numerous languages with and from different cultures and from various countries around the world
• Competency of Microsoft Office Suite
• Ability to resolve conflict
• Decisive and able to make appropriate decisions on short notice and able respond to emergency situations
• Excellent written and verbal communication skills
• Experienced with coordinating and managing scheduling
• Familiar with corrections operations, federal and state requirements and the treatment of detainees
• Supervisory experience and knowledge of working with a variety of work styles
• Incumbent must maintain physical fitness standards and proficiency with firearms and issued and other special equipment

• US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for the last five years
• Possess a high school diploma or equivalent (GED)
• Pass a criminal background and consumer credit check (no criminal record)
• Obtain and maintain a DHS/ICE government clearance
• Pass all pre-employment and random drug tests
• Pass a medical examination and meet health requirements
• At least 21 years of age
• Possess a valid state drivers license
• The incumbent must be trustworthy
• The incumbent must have a minimum of one year of experience as a detention officer and two years of successful experience in field supervision (civilian law enforcement, commercial or industrial guard service, or security service supervisory position)
• The two-year requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the basic requirement
• Knowledge of day-to-day operations of a detention services center
• Knowledge and skills in ensuring maximum level of safety and security to protect detainees, staff and facility from fire, security breaches; while ensuring operation within established facility rules
• Ability to greet and deal tactfully with the general public 
• Capability of following and understanding written and verbal orders, policies and regulations
• Incumbent shall be literate and able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and be able to compose written and oral reports
• Incumbent must exercise good judgment, courage, alertness, an even temperament, and render satisfactory performance through his/her responsibilities
• Ability to maintain poise and self control during situations that involve mental stress, such as fires, explosions, disturbances and building evacuations
• Maintain a professional personal appearance and calm demeanor
• Maintain confidentiality
• Possess a high degree of integrity, accountability and adhere to the American Correctional Association and DHS ICE standards
• Demonstrate an ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross cultural perspective
• Maintain current/physical residency in the continental United States

Work Where it Matters

Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.

As an AIP employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.