The Platforms team at easyJet holidays is the backbone of our technology infrastructure, supporting everything from our website to customer communication and data analytics. As we work toward our ambitious Destination 2027 strategy, we’re looking for a skilled IT Service Delivery Manager to help us continue to deliver secure, scalable, and reliable platforms to drive our success.
In this role, youll be the bridge between technology and the business, working closely with various teams to ensure our IT services align with company goals. You’ll build strong relationships, manage performance targets, and drive continuous improvements. You’ll also be the escalation point to help our internal customers maximise the value of our IT services, and when challenges arise, you’ll step in, ensuring transparent communication and quick resolution.
Youll also be managing our internal live support teams and coordinating with key suppliers to ensure they meet operational needs, which will include reviewing service strategies and supplier performance.
What you’ll bring to the team:
We’re looking for an experienced IT Service Delivery Manager. You’ll need to have a clear grasp of our company’s ambitions and be skilled at translating between tech and business languages so everyone stays on the same page.
You’ll be somebody who builds trust with internal teams and external partners, and a champion for our customers, making sure their needs shape our IT services. You’ll be a skilled problem solver and experienced with service quality techniques, particularly ITIL, so you can assess and improve our service standards.
You’ll be proactive about maintaining and enhancing supplier relationships, thrive working cross-functionally, and a motivational leader to build a high-performance culture within the team.
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7 pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
Youll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such were committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
