At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital
journeys. We are committed to human-centered design to address the dynamic needs of today’s users
while advancing future possibilities. Our approach involves transitioning from individual skill teams to
collaborative Design and UX teams with a continued focus on design excellence that sets the bar for
digital experiences and inspires product and teams at Delta. We are inviting top-tier talent to join us in
this journey to drive the creation of exceptional digital experiences for our customers and employees.
We are seeking a Senior User Experience Researcher to join Delta’s Digital Experience Design team. The
role will oversee research initiatives that support digital product strategy, focusing on understanding the
needs, attitudes, and behaviors of end users to enhance the overall user experience and drive
engagement across Delta’s digital products, including both employee and customer-facing channels.
This person will be responsible for designing, executing and presenting mixed method user research
insights and recommendations to the Digital Experience organization, internal, and external
stakeholders. It is important that the candidate has a professional, confident, and polished demeanor; is
outgoing, articulate and passionate about user research; and able to work well with large product
teams. The person in this role will lead Director-level meetings and should be able to present research
findings and recommendations in a clear manner.
This position is based in Atlanta and hybrid, requiring in-office work.
Requires authorization to work in the United States.
Key responsibilities:
• Coordinate with UI/UX design, design agency, product, and other stakeholder teams to execute
upon the strategy to drive a best-in-class digital user experience.
• Collaborate with internal and external stakeholders to define and prioritize user experience
research objectives, develop user research plans.
• Design, conduct, moderate, and analyze user research studies, including but not limited to focus
groups, in-depth interviews, surveys, navigation testing, eye tracking, lab-based and remote
usability studies, heuristic evaluations, benchspan analyses, A/B testing, and online customer
tracking and panels.
• Coordinate and execute multiple concurrent user research related projects, effectively
managing competing priorities.
• Present research findings with clear, actionable implications, and communicate deep customer
needs and design best practices to stakeholders and senior leadership across the organization.
• Ensure insights are synthesized into concise, actionable recommendations that tell the user’s
story.
• Create and maintain relationships with vendors, internal and external business contacts.
• Train and mentor new members of the team, including those with no prior user research
experience.
• Act as a subject matter expert for usability perspective within the team, evaluating new and
existing experiences and applying known principles across these experiences.
• Follow how the industry is transforming, staying up to date on UX research best practices.
Always looking for ways to improve the research and deliverables.
• Be the voice of our users providing recommendations to ensure we are creating data-driven
user-centered digital experiences.