Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us, this is where your career story takes off.
This role is critical to enabling WestJet’s transformation by strengthening enterprise wide change capabilities, supporting behaviours that shape desired culture, and ensuring WestJetters and guests remain at the forefront of strategy, execution, and long term success. This multi-disciplined candidate will enable a people centred approach to organizational change that strengthens readiness, capability, and alignment from the inside out. With an emphasis on internal experience and engagement, this role will embed consistent, enterprise-wide capabilities that allow WestJet to rapidly adapt, deliver business strategy, and support WestJetters through transformation. Through strategic influence and partnership, you will position change as a core organizational capability, that allow our desired culture to take root and thrive, contributing to our sustained future success.
Key Responsibilities:
Strategic Leadership & Vision
o Shape, socialize, and embed practical, enterprise‑level change disciplines that strengthen organizational readiness, behavioural adoption, and transformation effectiveness.
o Partner closely with Communications & Engagement and People & Culture leadership to align enterprise change strategy, messaging, and expectations across audiences and channels.
o Reinforce the connection between change behaviours, WestJetter experience, and delivering on WestJet’s transformation roadmap.
Program Design, Implementation & Governance
o Lead a pragmatic approach to enterprise-wide frameworks and methodologies that support organizational change.
o Work with accountable teams and leaders on change capabilities across the organization; partnering with change champion/influencers to drive adoption.
o Establish and operationalize governance, stakeholder mapping, success measures, and feedback loops.
Leadership Enablement & Culture Building
o Work with executives and senior leaders to be active sponsors and communicators for strategic change; equip people leaders at all levels with tools to cascade, translate, and sustain change locally.
o Partner with People leadership team to embed change as a leadership capability
o Facilitate executive and peer forums, roundtables, and workshops to share insights, develop competencies, and reinforce WestJet’s desired culture.
Enterprise Change Support & Advisory
o Provide expert guidance and support on complex transformational initiatives.
o Integrate change leadership and thinking into organizational programs that impact our people, their experiences and engagement.
o Participate in the design and oversight of an internal review panel, tasked with looking at enterprise decision through an employee lens.
o Advise cross-functional and business unit leaders on managing resistance, mitigating risks, and driving organizational resilience.
Measurement, Continuous Improvement & Storytelling
o Develop KPIs and dashboards to track adoption, engagement, sustainment, and business outcomes of change.
o Collect and share success stories, lessons learned, and organizational insights to foster continuous learning and engagement.
Qualifications & Experience
• 10+ years’ experience in organizational change management, program management, or related fields, preferably in large, complex organizations.
• Proven success leading enterprise-wide change, designing frameworks, and enabling executive sponsorship.
• Bachelor’s or Master’s degree in business, Communications, organizational psychology, or a related discipline.
• Strong business acumen, consulting skills, and ability to influence at all levels, including leadership.
• Deep understanding of organizational design, talent management, workforce strategies, and performance measurement.
• Experienced in communications planning, leadership enablement, and fostering sustained engagement and cultural resilience.
• Strategic, systems thinking and strong program design skills.
• Relationship‑based influence skills, with the ability to build trust and shape decisions.
• Ability to navigate, prioritize, and align cross‑functional needs for enterprise‑wide outcomes.
• Strong measurement and continuous improvement mindset.
• Coaching, facilitation, and stakeholder engagement expertise.
• Enterprise communications and storytelling capability.
• Proficiency in change management, project management, and risk mitigation.
• Committed to integrity, transparency, and WestJet values.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.
We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isnt the right fit at this time.
For more information about everything WestJet, please visit WestJet.com.
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