Now is an exciting time to be part of Deltas Reservations Experience Design, Technology, and Innovation team as we redefine customer and employee experiences by setting new technology standards. This is an opportunity to help drive vision by bringing new corporate initiatives to life in our Customer Engagement Centers. Deltas Reservations Experience Design, Technology and Innovation team is seeking a Product Manager to assist in leading automation product development for the division. The primary function is to leverage data, specialists feedback, analytics, and corporate initiatives to prioritize, create, and implement new products and features that drive revenue, personalized customer experience, and seamless servicing of customers. This includes working to create tools and implement automation to increase efficiency and eliminate low-value work. Success in this role will be measured across multiple dimensions including customer and specialist and improved efficiencies within the technology ecosystem.
Overview & key responsibilities:
Lead one or more strategic product initiatives, including the development of strategies, detailed plans and measurable outcomes, cross-divisional coordination, and any analysis or research needed to define strategy and quantify results. Successful candidates will have a strong instinct for customer and employee experience, be creative thinkers, and apply strong judgment and decision making skills to set direction, prioritize effectively, and move the product forward, while being proactive and anticipating change
Summary of responsibilities (not comprehensive of all tasks):
- Responsible for end-to-end automation product management duties including understanding the business problem, identifying specialist needs, developing optimal solutions, and leading business readiness and change management processes.
- Translate and communicate business needs and product development goals into clear requirements including features, user stories, and acceptance test criteria.
- Coordinate automation product development and backlog with IT teams.
- Manage cross-functional collaboration to align solutions with business needs and drive AI adoption and operational excellence.
- Responsible for business ownership of ongoing product maintenance and related incident tracking and troubleshooting.
- Maintains relationships with vendors for product services, issues, and enhancements.
- Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project.
- Ongoing field engagement to gather customer and specialists feedback to drive continuous improvement
- Mentor team members on product management, ownership and agile best practice.
- Champion agile methodologies within the squad, promoting best practices and continuous improvement.
- Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately.