We are seeking a Grade 10 Manager to lead the Customer Trip and Notification Engine domain. This role sets the vision, strategy, and execution for trip context data and enterprise notification capabilities, ensuring timely, accurate, and personalized communications for customers. The Manager will oversee multiple Product Owners, drive cross-domain alignment, and influence enterprise data and messaging roadmaps. This leader combines strategic thinking, people leadership, and technical fluency to deliver outcomes at scale.

Scope & Impact

• Owns vision and strategy for trip context and notification capabilities across enterprise systems and channels.
• Manages a team of Product Owners responsible for trip data repository, platform onboarding, and notification rules engine.
• Influences Customer and Flight data product roadmaps to ensure context and identifiers are modeled consistently.
• Drives organizational adoption of trip and notification platforms; ensures alignment with compliance, security, and operational needs.

Key Responsibilities

1) Leadership & People Management

• Lead and develop a team of Product Owners; provide coaching, feedback, and career development.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure clarity of roles, responsibilities, and success metrics across the team.

2) Vision & Strategy

• Define and communicate a multi-year vision for trip context and notification capabilities aligned to enterprise goals.
• Influence adjacent product domains (Customer, Flight, Identity, Consent) to ensure integrated strategies.
• Translate vision into actionable roadmaps with clear priorities and measurable outcomes.

3) Cross-Domain Alignment

• Drive governance for shared identifiers, schemas, and event contracts across Customer and Flight data products.
• Facilitate alignment between trip context, notification rules engine, and downstream communication channels.
• Represent the domain in enterprise forums; negotiate trade-offs and secure resources for strategic initiatives.

4) Delivery Oversight

• Ensure timely delivery of roadmap commitments; monitor progress and unblock dependencies.
• Establish KPIs and dashboards for latency, accuracy, adoption, and engagement; review regularly with stakeholders.
• Champion iterative delivery and data-driven decision-making across the team.

5) Risk & Compliance

• Ensure adherence to privacy, security, and regulatory requirements for data and communications.
• Partner with Legal, Security, and Privacy teams to review new features and data uses.
• Maintain governance artifacts, audit trails, and incident management processes.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare