Position Summary:
The Manager Revenue Management (RM) Technology is responsible for overseeing the technology solutions that support JetBlue’s revenue management strategies, enabling the company to achieve its commercial objectives. This role provides leadership and direction for a team of Technology Product Managers and Analysts, covering areas such as Pricing & Inventory, Automation, and Ancillary Revenue technology. The Manager ensures the delivery and operational excellence of RM technology solutions, aligning them with business goals and ensuring seamless collaboration with both internal and external partners. Additionally, the Manager leads, coaches, and develops a team focused on both project and operational support for all RM related technology systems.
The Manager must be adept at building relationships across the organization and with external partners, capable of adjusting to shifting priorities, and motivated to deliver results in a complex, fast paced environment. They must demonstrate JetBlue’s core values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities:
- Technology Solutions & Business Alignment: Collaborate with Revenue Management, Pricing, and Commercial teams to identify and deliver technology solutions supporting JetBlue’s RM strategies. Develop and maintain a strategic technology roadmap, ensuring it addresses current and future business needs.
- Resource & Financial Planning: Develop and manage resource and financial plans, ensuring efficient allocation to RM-related projects and initiatives. Monitor budgets and adjust plans to meet business objectives effectively.
- Operational Support: Oversee operational performance and support for RM technologies, ensuring their availability, reliability, and responsiveness. Manage escalations related to system incidents and service disruptions.
- Business Partner Management: Serve as the primary liaison for technology vendors, ensuring alignment with JetBlue’s business and technical requirements. Oversee contract negotiations, manage service level agreements (SLAs), and ensure partner performance aligns with organizational expectations.
- Release & Change Management: Oversee the lifecycle of RM technology solutions, guiding them through development and delivery phases. Ensure proper release and change management processes are followed to mitigate risks and minimize disruptions.
- Compliance & Audit: Ensure adherence to audit, security, and regulatory requirements for all RM technology-related initiatives. Proactively identify and mitigate risks associated with system dependencies and data integrity.
- Collaboration Across Technology: Partner with other Technology Managers to drive consistency, efficiency, and alignment across JetBlue’s technology ecosystem. Facilitate collaboration with internal stakeholders and external partners to ensure seamless integration of RM technologies.
- Team Leadership & Development: Lead and mentor a team of crewmembers responsible for all RM technology solutions, fostering engagement, growth, and a robust succession plan within the Technology department. Align team efforts with organizational strategies for revenue management and technology development. Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Additional Responsibilities: Perform other duties as assigned, with a focus on maintaining the highest level of service for RM-related systems and solutions.