• Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Five (5) years airline Maintenance, Planning or Material experience
• Three (3) years of leadership or supervisory experience
• Strong working knowledge of Part 121 Federal Aviation Regulations
• Experience in real-time operational environments (MOC, MCC, Line Maintenance, or Planning)
• Strong understanding of aircraft routing, maintenance scheduling, and deferral management
• Proven ability to balance operational demands with maintenance constraints
• Experience developing and reporting KPIs and performance metrics
• Strong analytical, decision-making, and problem-solving skills
• Excellent communication and coordination skills across multiple operational groups
• Proficiency with Microsoft Office Suite
• Available for occasional overnight travel (10%)
• Must be able to acquire and maintain a SIDA Badge
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience in MOC or MCC leadership roles
• Experience with aircraft routing systems (e.g., TOPS) and maintenance systems (e.g., TRAX)
• FAA Airframe and Powerplant Certificate or equivalent aviation certification
• Experience with data analysis and reporting tools (Tableau, Power BI, etc.)
• Lean/Six Sigma or continuous improvement experience
• Strong understanding of operational performance metrics (OOS, D0, TDR, MEL rate)

Crewmember Expectations: 

• Regular attendance and punctuality
• Ability to work flexible hours, including nights and weekends as needed, to support a 24/7 operation
• Availability to respond to operational issues on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment within System Operations Center with frequent operational interaction

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $114,000.00 and $155,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.