• Bachelor’s Degree in Hospitality Management, Culinary, Business, or related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience  
• Five (5) years of experience in hospitality, premium customer experience, or program management with demonstrated ownership of complex initiatives, leadership capabilities with experience supporting multi-location or networked hospitality environments
• Three (3) years of experience managing external business partners or vendors in an operationally complex environment
• Demonstrated ability to design and implement experience standards or product programs across multiple locations  
• Strong knowledge of food safety and compliance standards (HACCP or equivalent)
• Experience building and maintaining Business Partner relationships and influencing cross-functional stakeholders, including senior leadership, without direct authority
• Experience balancing customer experience objectives with operational and financial considerations
• Available for domestic and international overnight travel, with frequency to be determined (50%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications:

• Airline, airport, or premium hospitality experience (airline, lounges, hotels, clubs, or similar environments)
• Experience in hospitality, contract catering, or multi-unit hospitality operations supporting premium or branded dining program
• Familiarity with RFP processes, business partner or vendor negotiations, and service-level agreements
• Strong financial acumen, including product pricing alignment, cost analysis, and budget management
• Project management certification (e.g., PMP or equivalent)
• Experience scaling premium experiences while maintaining brand consistency
• Bilingual English/Spanish preferred; additional languages such as French or Dutch are a plus to support JetBlue’s European catering partners

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System (SMS)
• Promote JetBlue’s #1 value of Safety as a Safety Ambassador, supporting JetBlue’s SMS components, Safety Policy, and behavioral standards
• Identify safety and security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment

• Primary office environment with frequent travel to airport facilities, lounges and kitchens
• Regular exposure to commercial kitchen settings, including hot and cold storage areas, food preparation spaces, and equipment environments
• Airport and aircraft settings with associated noise levels, movement, and operational activity
• Flexibility to work extended hours during menu changeovers, program launches, and operational disruptions

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation

• The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

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