• High School Diploma or General Education Development (GED) Diploma

• Five (5) years of continuous improvement, process engineering, or project management experience
• Proficient with Microsoft Project, Visio, and Office Suite (Excel, Word, PowerPoint, Outlook)
• Knowledge of and ability to apply Agile project management techniques to develop tools, timelines and documents
• Sound decision-making ability, analytical reasoning, and organizational skills with the ability to complete multiple projects simultaneously
• Strong verbal and written communication skills to effectively manage project communications and stakeholder expectations at all levels of the organization
• Possesses highly effective analytical thinking ability to gather, understand, integrate, and synthesize complex information in order to develop solutions, make recommendations, or propose action plans
• Financial acumen, return on investment (ROI) analysis and ability to structure a business case (or ability to learn said skills quickly)
• Possess the ability to quickly adapt to last-minute changes, changing priorities, or project changes
• Ability to manage multiple projects simultaneously
• Strong teamwork skills
• Strong presentation skills and ability to communicate with senior leadership in an effective manner
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Available for occasional overnight travel (30%)
• Must be able to obtain and maintain a valid passport for potential international travel
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

• Bachelor’s degree or higher in Business or other relevant field
• Project Management Certification (PMP)
• Lean/Six Sigma Certification
• Knowledge of Information Systems and Airport Operations
• Experience in change management and process improvement

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls 
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $80,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.