Ground Operations Supervisor

This position is responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance.

Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

• Handle flight activity and special needs.
• Must be qualified to perform all aspects of ground operations including Loadmaster, hazardous materials, deicing, fueling catering, security, etc.
• Train our customers and vendors in the company procedures for all ground operations functions.
• Ensure that training records are current for each vendor in our system as required by the FAA.
• Ensure our customers are current with all operating requirements and focus items
• Responsible to ensure reliability, performance and safety goals for their customers, cities, vendors and Loadmasters are achieved.
• Collaboratively develop action plans with those performing below established goal to improve performance.
• Actively work with all other departments to continuously improve the service to our customers.
• Manage roster.
• Performs other duties as assigned.

• Bachelor degree holder or above, or a combination of work experience with high school graduation.
• Minimum of 5 years of airline experience, with 2 years in supervisory role.
• Able to cope with last minute change on flight schedule and adaptable to flexible work arrangements.
• Must be qualified in all areas of ground and 767/747 cargo operations.
• Demonstrate the ability to work in a team-based environment.
• Willingness to work varied hours and days off.
• Excellent communication and leadership skills.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer skills working with Microsoft Office or comparable software.
• Must be bilingual in both Japanese and English (Speaking and writing)
• Previous management/supervisory experience preferred.

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