Company Description

The Mountfitchet Group is a global aviation, travel and logistics business operating in over 30 countries across the world.

In June 2025, we are opening our first shared service function based in Mumbai and we have an exciting opportunity for an experienced Shared Services Manager to be part of it!

Job Description

We are looking to recruit a manager who will report into our Global CEO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.

Duties will include but are not limited too:

• Developing job descriptions for all roles within the shared service function.
• Overseeing the recruitment within all workstreams, including designing adverts, sourcing and screening candidates and attending interviews with the function leads.
• Designing, implementing and owning an onboarding checklist for all workstreams, ensuring access to a clear desk, all relevant IT systems, ensuring on line learning is completed and health & safety obligations are covered.
• Working with functional leads, managing the administrative process around any conduct or capability concerns of a shared service employee in line with local labour laws.
• Manage and approve all absences e.g. holiday and sickness, ensuring relevant coverage across the function.
• Ensure workflows/ SOP’s are written for each current role within each workstream and before any new role or workstream is introduced to the shared service function.
• Hold regular 121’s with each shared service employee and escalate to functional lead any requests for training, additional support or any welfare concerns.
• Hold Quarterly Business Reviews (QBR’s) with functional lead to review previous and future performance of their workstream, whilst identifying any work efficiency improvements
• To ultimately create KPI/ measurement of success matrix within each workstream and report back to the group board.
• Ability to drive a high performance culture whilst it be an engaging place to work.
• Organise regular team social events.

Additional Information

WHAT IS IN IT FOR YOU

• Free breakfast in our onsite canteen
• Private health insurance
• 22 days’ holiday per year, which increases with length of service
• 10 days Indian Public holiday in a year
• 2 Giving Back days for charity each year
• A very broad range of employee benefits
• A friendly, fun and exciting environment surrounded by some of the best in the industry

Looking for more details? Check us out on TikTok and Instagram

Diversity and Inclusion

Here at ACS were passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

Qualifications

• Experiencing of leading a team within a shared service function
• Ideally HR qualified or minimum of 3 year’s working experience
• Proven track record or implementing process or systems improvements
• Ability to travel internationally as and when required
• Ability to work out of hours to meet the needs of the global business