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The General Manager, Cargo Operations – CLT/PHL, based in CLT, will be responsible for overseeing cargo operations of American Airlines Cargo at CLT and PHL. You will be responsible to lead and develop relationships with handling partners, airport authority and government officials as necessary. You will represent AA Cargo at internal airport and external meetings and conferences and will actively participate in developing a strategy for AA Cargo handling going forward.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Set / monitor operational performance, on behalf of AA Cargo, at CLT and PHL
• Implement and monitor policies, procedures and business processes for cargo/mail operations
• Ensure that sufficient resources are assigned by the business partner(s) to handle AA’s product to a high standard
• Ensure that security, Dangerous Goods, training and other objectives are met consistently and on a timely basis, in accordance with both the airline’s and local regulations
• Work within agreed budgeted parameters
• Work with business partners and any necessary authorities to ensure delivery of the highest handling performance results
• Oversee compliance with AA Performance Standards and compliance with all regulatory requirements
• Continue to evaluate, recommend and implement new processes as necessary to keep AA Cargo service offering competitive in the spanetplace
Additional Duties and expectations
• Engage regularly with all airport departments, vendors and airport authority, as required, to ensure compliance and to review any open issues, etc.
• Carry out all duties in a professional and effective manner
• Review AA Cargo systems regularly and produce compliance and performance reports
• Timely notification to senior management of any DG or security incidents. Also timely notification to senior management of any operational issues
• Continue to ensure that best practices are employed across the region
• Ensure that the CLT and PHL Cargo facilities are responsive to the customer’s needs
• Participate in operational and other meetings, for AA Cargo
• Implement Business Continuity Planning for all Cargo facilities
• Cultivate the partnership between AA Cargo and handling partners
• Have knowledge and understanding of Customs and Regulatory requirements for CLT, PHL
• Foster relations with the Airport team colleagues to serve “One Team” philosophy
• Represent American Airlines at industry events
• Travel is required

Minimum Qualifications- Education & Prior Job Experience

• Bachelors Degree
• 5+ years of experience in Airport Operations

Preferred Qualifications- Education & Prior Job Experience

• Masters Degree
• 5 years of related experience

Skills, Licenses & Certifications

• Strong analytical skills
• Excellent communication skills
• The ability to effectively multi-task during stressful situations
• The ability to work with a range of different departments and all levels of management within AA
• The ability to look beyond the immediate needs of the CLT and PHL operation in order to identify the best opportunity for AA
• Strong quantitative analysis skills to be able to identify and value sales opportunities
• Must be able to communicate effectively in both spoken and written English and the local language (if applicable)
• A highly motivated people manager who is able to drive our business partners to achieve departmental delivery goals
• Strong business acumen – understanding the importance of accountability and outstanding customer service and with the other departments and vendors that support the successful delivery of such
• Proactive and able to think strategically
• Ability to deal with difficult discussions with other departments and key stakeholders sensitively and effectively
• Have the confidence and ability to build credibility and effective working relationships
• Ability to maintain confidentiality and be respectful of opposing views and opinions

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.