TasksYour main tasks include, among others:Responsible for commercial processing & operational handling of the contract based on cost effectivenessIdentifies & manages revenue opportunitiesAdvises customers & pro-actively sells servicesResponsible for perfect functioning of customer interface while
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Customer Service Manager On-Site
Job Description:

Tasks

Your main tasks include, among others:

  • Responsible for commercial processing & operational handling of the contract based on cost effectiveness
  • Identifies & manages revenue opportunities
  • Advises customers & pro-actively sells services
  • Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
  • Independently manage the customer relationship at the operational level & ensure its ongoing development
  • Responsible for first escalation level for process related issues
  • Monitor & support performance
  • Coordinate BUs within LHT & maintain an internal/external performance dialog
  • Corrects cost booking & in time invoicing
  • Managing LHT supply chain to meet customer requirements

 

* Takeover of additional tasks when is required al final de las tasks

Requirements

If you want to take a new step in your career as Customer Service Manager, take a look to the following requirements:

  • High school diploma/GED required
  • Bachelor´s degree desirable
  • More than 2 years of experience in MRO Customer Service required
  • Fluency in English & Spanish language required
  • German language desirable
  • MRO Customer Service & MRO repairs management knowledge required
  • SAP, MAX / CSM Training knowledge desirable
  • MS Office knowledge as user
  • Excellent cost consciousness
  • Excellent detail orientation
  • Excellent communication skills
  • Excellent problem solving
  • Excellent adaptability
  • Excellent commitment
  • Responsible of budget, costs and revenue: influences up to USD 50.000  
  • Must possess a legal work permit in Mexico
  • Willingness to travel
  • Manages constant time pressure
  • Manages high stress level

 

* CV/Resume, Reference List & Recommendation Letters required

* Company may provide relocation assistance

Company

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
534 Open Jobs Available
Lufthansa Global Business Service
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Job Info
Location
Krakow, Malopolskie Poland, International, Poland
Type
Permanent
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
534 Open Jobs Available
Lufthansa Global Business Service

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