Department: CS&T
Reports to: Vice President, CS&T
Direct Reports: N/A
Location(s): Philadelphia, PA
Summary of Position:
The Business Performance & Risk Manager works directly with the Customer Support and Training (CS&T) leadership team and partners across the organization to drive critical business decisions and operational initiatives.
Lead business analytics cockpit projects, providing leadership with business intelligence to enhance operational capabilities and support the development of new investment business cases. Conduct monthly Variance and Financial Profitability and Cash Analysis, monitoring and following up on Request for Spend and Investment, and being responsible for the submission of CS&T financial budget and targets. Maintain CS&T Key Performance Indicators (KPI) to ensure timely and appropriate measurement of performance while providing guidance on improvement. The role also includes maintaining the CS&T risk register and driving appropriate risk containment actions.
The employee will leverage business intelligence expertise and sound judgement to plan and achieve goals, performing a variety of tasks autonomously with minimal management supervision. Coordinate with CS&T governance worldwide to ensure that central function guidelines are applied and executed effectively.
| Duties and Responsibilities: | Percent of Time |
1. | Work closely with CS&T leadership to Identify, formalize and report monthly financials, headcount, forecasts and relevant KPIs. | 20 Percent |
2. | Responsible for the CST leadership for evaluating, maintaining risk register and making sure appropriate containment action are in place and executed correctly. | 20 Percent |
3. | Responsible for analysis of CS&T’s financial and operational performance, development of manpower requirement reports, identification of strengths/weaknesses, recommending improvements and providing support for strategic decision making. | 20 Percent |
4. | Coordinate all activities related to budget elaboration and monitoring for CS&T. | 10 Percent |
5. | Ensure liaison with worldwide CS&T governance organization in projects such as monthly financial variance reporting, monthly KPIs reporting, job skill HR Parameters matrix maintenance and reporting financial budget | 5 Percent |
6. | Responsible for development of business plans, ROI and profitability analysis and for the issuance and monitoring / follow-up activities of Requests for Spend and Investment. | 10 Percent |
7. | Work with CS&T leadership and partner across the organization to identify and lead process improvement initiatives. Drive improvements within business processes and procedures. | 10 Percent |
7. | Perform other duties and fulfill other responsibilities as required. | 5 Percent |
Education
BS degree or equivalent work experience. | |
Experience
- Requires a minimum of 10 years, directly related experience in areas of business analysis, Costs / Budget control / program profitability control / financial controlling.
- 3 years of experience with operational and functional knowledge of SAP in one or several of the following modules FI/CO, BI, SD, CS, MM
- Experience of the Aerospace Industry is preferred.
- Experience in Customer Support environment preferred.
- Used to work in a multi-cultural environment, strong communication skills
- Proficiency in data analytics is a plus.
- Proficient with the Microsoft Office Suite
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Competencies & Attributes
- Works under minimal supervision; is expected to solve problems with some supervisory involvement; can analyze and asses situations.
- Has Strong analytical and problem-solving skills
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Licensure/Certification
Preferred Green Belt / Black belt / 6 sigma training or certification. SAP certification is a plus |
Equal Opportunity Employer/Vet/Disability