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The ACAA’s Business Manager, Air Service Development will report to the Director, Air Service Development, manage existing air service relationships for retention and/or expansion, analyze airport services, aviation issues and trends to formulate spaneting activities related to the development of airport passenger and cargo services.

Here is how the Business Manager, Air Service Development will help: 

• Maintain solid working relationships with existing carriers, airports, aviation organizations and associations; and local business and related organizations, with a stake in air travel, to increase the use of PIT;
• Develop and execute account strategies and sales presentations, including a front-facing role in air service recruitment with airlines and industry partners.
• Lead continued engagement with existing and prospective passenger and cargo airlines, including representing the ACAA at industry events, head office visits, or other correspondence;
• Develop account management strategies in conjunction with the Air Service Development team for all existing and prospective aviation accounts;
• Identify industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans;
• Assist in the creation of creative spaneting and recruitment strategies and presentations to retain/expand passenger services and air cargo services through data and economic support information;
• Develop and update spaneting materials to promote passenger and air cargo services at PIT;
• Prepare and implement communication plans to keep customers up to date with developments in the company;
• Assist in developing airline incentive programs and managing their implementation to increase air service;
• Prepare presentations, benchspaning and correspondence customized to meet the needs of audience;
• Maintain database on passenger and cargo carriers, local & regional business contacts and other passenger related industry contacts;
• Maintain database on cargo carriers, local & national freight forwarders, handlers and other cargo related industry contacts;
• Engage Pittsburgh and regional air cargo networks through unique programs;
• Provide support and development to employees through performance management, coaching, training, motivation, and discipline;
• Perform other related tasks as assigned or required;

The successful candidate for the role of Business Manager, Air Service Development will demonstrate the following key competencies needed in our culture:

• Communication – Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors, and subordinates; Able to write clear and concise communications
• Strategic Thinking – Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
• Team Leadership – Leads and anticipates the pace and process of change effectively; Drives talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
• Customer Centricity– Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers

Qualifications

The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.

Preferred requirements to apply for the role of Business Manager, Air Service Development are:

• Bachelor’s degree in business administration, economics, spaneting, aviation management, or a related field from an accredited four-year college or university.
• Five (5) years related experience, 2 years of which must have been at the managerial level or clearly demonstrate management skills; air service development or supply chain management experience a plus.
• Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases: 

Knowledge of:

• Domestic and international passenger service and air cargo service industries.
• Principles, practices and techniques of spaneting and salesmanship.
• Airline economics, cargo statistics, government and airline databases.

Ability to:

• Travel independently both domestically and internationally.
• Make decisions on strategies for customer engagement
• Work under tight deadlines.
• Use Microsoft Office applications including Word, Excel, Access and Power Point.
• Use of Salesforce

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.

• ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to spanet surveys.
• When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
• ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.

• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.

• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.

• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined benefit plan that vests after 10 years of service.

• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.

• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.

• Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.

About Allegheny County Airport Authority

The Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect, connect and serve the community, inspire the industry and advance the region’s role as a world leader.

Pittsburgh International Airport serves nearly 10 million passengers annually to 63 direct routes. PIT’s CEO Christina Cassotis has been recognized for numerous leadership awards. In 2025, she was named Pittsburgher of the Year by Pittsburgh Magazine. 

PIT recently opened a new, modernized pre-security terminal and Terminal Garage, designed for and by the people of the Pittsburgh region. This new airport represents more than a decade of planning, preparation and work from the ACAA team. It serves as the region’s front door to the world, connecting the world to Pittsburgh and Pittsburgh to the world.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and depth perception. Must be able to understand and speak clearly, in English.

CONDITIONS

While performing the duties of this job, the employee is occasionally exposed to fumes and outdoor weather conditions for airfield work. The employee is regularly exposed to a moderate noise level in the office work environment and is occasionally exposed to very loud noise level when giving tours and other escorting on the airfield. May be subject to work both inside and outside regardless of weather conditions. Subject to remain on duty beyond normal hours or be recalled to duty up to 24 hours per day, seven days a week during emergency situations or other extensive periods.

MEDICAL EXAMINATION

Employment is contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority’s examining physician.

DRUG TESTING

Employment is contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.

PRE-EMPLOYMENT BACKGROUND INVESTIGATION

Must pass a thorough investigation, consisting of a criminal history check (including but not limited to the requirements of CFR 1542.209 and 1542.3), verification of prior employment and performance, reference and credentials checks.

ACAA is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, disability, and veteran status.