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DescriptionWhy Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
The Assistant Manager, Catering Operations provides direct leadership to Catering Operations Supervisors and supports day-to-day kitchen performance. This role ensures consistent operational execution, drives performance improvements, and strengthens frontline leadership capability.
- Operational Leadership:
- Oversee a multi-site operating model with consistent in-field leadership presence, including traveling between facilities and on the ramp to ensure operational excellence, compliance, and performance accountability
- Lead and coach a team of Catering Operations Supervisors
- Ensure consistent execution of safety, quality, and on-time performance standards across shifts
- Oversee and at times provide MOD coverage and support disruption management (IRROPS, recovery efforts)
- Partner with catering vendors and operational stakeholders to resolve issues quickly
- Overseeing a multi-facility operational model, involving
- Performance & Accountability:
- Monitor key performance metrics and drive corrective actions
- Review delays, safety incidents, and customer feedback to identify trends
- Ensure timely closure of reports and compliance requirements
- Support caterer labor planning and staffing readiness
- Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements
- Lead investigations into safety incidents including corrective action planning
- Facilitate partnership with United Airlines Food Safety and operational Safety/Security teams
- Team Development:
- Provide coaching, performance feedback, and development planning for supervisors
- Reinforce accountability and operational discipline
- Leadership & Collaboration:
- Serve as primary liaison between Catering vendors and all relevant stakeholders
- Facilitate and/or lead sustainable operational improvements from conception to completion
- Serve as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups
- Change Management:
QualificationsWhat’s needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry