Sales

Our Sales team is the largest revenue-generation department at United. They work closely with travel agencies, United travel departments, and corporate clients.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

• Manages a portfolio of small to mid sized accounts. Responsible for responding to RFPs, negotiating discount agreements and managing program performance
• Primary focus to increase revenue, share and maximize program profitability through analysis, creation and implementation of Sales programs and new business development, ongoing account management and resolution of customer issues
• Demonstrates understanding of the customer’s travel patterns, key influencer priorities and travel management practices
• Uses consultative selling and leadership accessibility to build strong, “trust based” relationships within client hierarchy to establish United as a critical strategic business partner
• Works closely with Sales leadership and joint venture airline partners
• Highly visible within the business travel and local community
• Portfolio maximization and opportunity analysis: Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty
• Responds to RFPs, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement
• Implements tactical pricing & incentives and leverages online booking tool display tactics in highly competitive markets and lucrative revenue streams
• Carefully monitors performance data and ensures that action is taken to quickly address opportunities and threats
• Supports new routes through data mining, identifying and targeting revenue/promotional opportunities across the portfolio and community
• Account management, business planning, and administration: engages in day-to-day account management responsibilities; logs activities, account plans and progress towards assigned goals in Sales Force
• Captures competitive intelligence; develops monthly/quarterly customer reviews including performance reporting and preparation of client-facing presentation materials; maximizes ROI within an assigned budget and; resolves complex customer service issues
• New business acquisition: seek and target new business relationships: grows portfolio by identifying, cultivating and contracting new and incremental small to mid-size corporate agreements
• Understands and promotes direct and alternate booking channels, including New Distribution Capabilities (NDC)
• Collaboration: coordinates client proposals and agreements with sales colleagues, alliance partners and internal departments: ensures agreement integration and revenue/share maximization

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.