Maintenance Services Representative Lead

JOB SUMMARY

• Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned. Perform line maintenance, preventive maintenance, and alterations, including Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems and other aircraft equipment on aircraft subjected to applicable National Aviation Authorities Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment. Line maintenance responsibilities may vary by location.

MAJOR RESPONSIBILITIES.Description

• Supervision
  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technicians daily maintenance activities.
• Aircraft/IFE Maintenance and other Support
  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customers views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
  • As required, based on aircraft type, may work on other aircraft equipment as assigned.
• Training /Documentation
  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 3 - 5 years related industry experience preferred.
• Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
• Ability to pass extensive security and background checks.
• Airline maintenance operations and 24/7 technical support experience highly desired.

KNOWLEDGE/SKILL REQUIREMENTS

• Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
• Demonstrated ability to lead others.
• Proficient in Word, Excel, Outlook (MS products).
• Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
• Ability to work in a high-stress, high-pressure environment.
• Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
• Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
• As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

OTHER REQUIREMENTS

• Must have the legal right to work in assigned country through nationality, visa or work permits.
• May require both international and domestic travel, up to 25 of time, to other line station locations to provide relief from time to time as required.
• Must hold a valid drivers license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
• Must be able to work any shift, weekends and holidays.
• Manual dexterity and the ability to grasp and work with tool parts and equipment.
• Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
• Ability to operate under extreme weather conditions and in confined spaces for extended periods.
• Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.