Field Service Technical Representative

Primary Purpose:

Provides technical factory service support of Lycomings products to OEM, distributors, and individual customers through effective communications and field visits. Ensures that feedback of service issues reaches the appropriate personnel for effective problem resolution. Maintains familiarity with all engine systems and models. Provides documentation to support service experience through the SIR system. Coordinates service issues with the warranty function as necessary. Recommends changes in procedures, design, equipment or suppliers based on analysis of information received through contact with customers.

Responsibilities:

·         Provide technical guidance and solutions to customer’s technical needs

·         Interfaces with Account Managers, Product Managers and Sales

·         Responsible for coordinating all company resources (COE, Product Engineering, Product line) in order to conduct Applications Project(s)

·         Supports Sales in the identification of Customer requirements, specifications and preferences

·         Develops product solutions (Product & Use recommendations) for Customer Specific Applications

·         May create new Product proposals for Customer Specific Applications using company’s established features and processes

·         Conducts existing Products modifications in order to fit with Customer specific applications

·         Manages VA/VE initiatives (Tear Down, Line Review) as assigned

·         Develops and maintains a good customer rapport and a positive image through the Customer contacts

·         Participates in training and technical sessions

·         Completes and submits on a timely basis all required internal information, reports and documents

·         Operates within the boundaries of the Textron Business Conduct Guidelines

·         May publish papers on finding and development

• Performs other duties as assigned 
  
  

Education:

·         Bachelor’s Degree in a technical field is strongly desired

Position Requirements:

·         Must be a certified A&P Mechanic

·         Must have general working knowledge of Federal Aviation Administration rules and regulations

·         May require obtaining a Passport for international travel requirements

·         3-5 years experience in general aviation engine maintenance, operations and assembly is a plus

·         Experience in electronically control gasoline or common rail Diesel engines is a plus

·         Six Sigma Green Belt Certification preferred

·         Fluency in non-English language a plus

ADDITIONAL COMPETENCIES REQUIRED

·         Teamwork approach; strong organizational, interpersonal and communications skills; ability and willingness to travel as necessary