Required Education, Experience, & Skills High School Diploma and 3 years work experience or equivalent experience
Certifications and Clearance:
- Secret Clearance (must be able to obtain)
- Security+ certification
Key Skills:
- Excellent communication skills (oral and written)
- Excellent organization skills
- Excellent customer relations and customer service skills
- Proven management and leadership skills
Managerial Abilities:
- Ability to set priorities, motivate, negotiate, manage performance, collaborate, and coach/mentor
Technical Skills:
- Problem-solving and analytics
- Basic project management
- Understanding of risk management
- Working knowledge of:
+ MS Windows 11
+ M365 Office applications
+ MS Teams
+ Cisco VoIP phones
Work Style:
- Ability to work independently and as part of a team
- Customer service experience
Preferred Education, Experience, & Skills Associate degree in Computer Science or IT Management with at least 4+ years of experience
Technical Skills:
- Understanding of Windows operating systems
- Understanding of ServiceNow IT management, request, and ticketing system
- Advanced technical troubleshooting skills
- Advanced customer service skills
Certifications and Clearance:
Pay Information
Full-Time Salary Range: $66017 - $105628
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.