Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Fleet Services Coordinator is a customer service and team-support role based at Bedford/Hanscom Field. The FSCs key deliverables are to ensure the three aircraft fleet are presentation-ready for all scheduled flights, managing office readiness including administrative functions, oversight of the aircraft commissary and coordinating service logistics with the Lead Captain and Pilots that will lead to a successful flight experience for the passengers. This position is extremely detailed oriented, and the candidate must be self-motivated, with a strong work ethic, and will not require daily supervision and oversight. The position is full-time and will require flextime of approximately 40 hours per week, with many early morning and late evening hours.
Minimum Requirements
- Conscientious customer service skills
- Proactive initiative and ownership of this positions’ processes.
- Ability to organize and prioritize.
- Thrive in a fast-paced environment.
- Enjoy working as a part of a team and for internal clients.
- Strong written and verbal communication skills.
- Computer skills required including experience with MS Excel, Word, calendar and email applications.
- Aviation, logistics, travel-coordination, or customer-service experience required.
Main Responsibilities
Duties & Responsibilities
- Work with vendors serving the needs of the flight department to ensure quality and on-time service.
- Assist in coordinating trip logistics when needed including booking ground transportation, catering and crew hotel rooms.
- Ensure specific passenger-preferences are on board for all departures.
- Manage the commissary stock inventory to ensure ready access to passenger preferences and essential provisions.
- Compute weekly operational reports in support of the flight crew and client.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
