Aftermarket Expeditor

Position Purpose:
Under low to moderate supervision track and own Aircraft on Ground (AOG) orders through delivery. Locate out of stock parts to AOG situations. Support for Technical Operations-take over order taking role when exceptional situations arise.


Education and Experience Requirements:

• High School Diploma or GED required.

• Bachelors Degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• Three to four years experience in shipping, material handling, technical operations, or transportation.

Principle Duties and Responsibilities:

Essential Functions:

• Monitor and take ownership of AOG orders through sales, picking, shipping and delivery. 

• Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner. Use knowledge of shipping industry and options to satisfy AOG requirements. 

• Directly involved in impacting OTC sales revenues. .

• Strong familiarity with parts sources at all GAC locations, 3rd party parts providers, Inventory Locator Service (ILS) and alternatives channels. 

• Instill a sense of urgency among functional counterparts in warehouse, planning and purchasing. Ensure conformance to and communicate AOG response policy. 

• Create summary reports on outcome of all AOG. 

• Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs. Take ownership of order once order is taken by Parts Sales and Technical Operations. 

• Provide daily guidance in directing all Spare Parts Sales Reps, if applicable. 

• Take order over from Technical Operations when exceptional situations arise, for example: AOG order inventory out of stock. 

• Identify process changes to make handling of AOGs more expeditious. 

• Develop working relationships with Planning and Purchasing. 

• Individual will have full requisition and purchasing authority in order to meet AOG requirements only. 

• Identify corrective actions and possible work around when typical GAC and GDAS cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems. 

• Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS. 

• Monitor all Corridor Sales Orders to assure proper processing within all GAC departments. 

• Quality assessment when buying from 3rd parties must determine and ensure existence of inspection documentation including 8130s and conformance to GAC quality requirements. 

• Work with Purchasing to add approved third party suppliers in order to satisfy AOGs in the future. 

• Work with Planners to review backorder history and reduce backorder history in the future. 

Additional Functions:

• Travel domestically and/or internationally as required. 

• Participate in rotating of AOG duties. 

• Facilitate daily shortage meeting with both planning and purchasing management. 

• Perform other duties as assigned.

Other Requirements:

• Ability to operate personal computers, experience with Microsoft Windows/Windows NT and Microsoft Offices Products, Word and Excel.

• Knowledge of Company Procurement Procedures and manufacturing principles for both purchased and in house manufactured parts, preferred.

• Knowledge of technical operations and parts sales roles.

• Understand network of alternative suppliers.

• Strong verbal, written and interpersonal communication skills. Ability to interact with all levels of management, technical and non-technical personnel and co-workers.

• Must be capable of lifting up to 50 lbs.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance