Senior Support Engineer - IT

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

• Responsible for the evaluation, implementation, and ongoing support of various network platforms in a Network Operations level 3 Production Support team Primary responsibilities will be Aruba wireless as well as other network hardware, operating systems, software, and systems, providing consultation and direct technical support in problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment
• Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning
• Duties will include system implementation, system maintenance/administration, and troubleshooting and diagnostics
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Analyze, design, and document platforms/systems to meet enterprise requirements
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support
• Coordinate activities with internal/external technology owners/service providers
• Understand technical/business requirements gathered from the business units
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software
• Configure, install, maintain, test, and troubleshoot hardware systems

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience in Information Technology or Business or equivalent experience, education, or training
• 3+ years applicable experience in the design/administration
• Knowledge of multiple network systems like routers, switches, F5, and Aruba wireless
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.